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The screw on the focus motor no longer turns
1011 5 2023-4-6
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SImon08
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Germany
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The screw to screw the focus motor to the rod just won't turn any further after a certain point. So the motor cannot be fixed. Anyone know how I can solve this problem?
2023-4-6
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DJI Gamora
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Hi, SImon08. Thank you for reaching out. Regretfully, we cannot determine the issue at this time. If it's convenient for you, can you please provide us with the following information for further checking?

1)A video of the operation in use;
2)Provide pictures of the installation after matching the follow focus motor.

We will wait for your reply. Thank you.
2023-4-7
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SImon08
lvl.1

Germany
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demonstration Video on Drive
2023-4-11
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DJI Gamora
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SImon08 Posted at 4-11 02:31
demonstration Video on Drive

Hi, SImon08. We didn't receive the video. Can you please upload it to a shareable link like Google Drive or DropBox then send it to us via PM? Thank you.
2023-4-29
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DJI Gamora
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SImon08 Posted at 4-11 02:31
demonstration Video on Drive

Hi there. We just received the video, we'll forward t to our relevant team for further checking. We'll let you know once we receive an update.
2023-5-30
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DJI Gamora
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SImon08 Posted at 4-11 02:31
demonstration Video on Drive

Hi there. Please check our PM with the updated feedback from our relevant team. Thank you.
2023-6-2
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