Hello, i am having the same issue as well. Could you please help? Thank you very much.

Adress Problems?

Go to the page and enter your adress:
https://repair.dji.com/mycase/myaddress

Done

DeeWay81 Posted at 3-10 00:36
Adress Problems?

Go to the page and enter your adress:

doesnt work. same error message.

I've contacted DJI suppor and they have told me: "mini 3 pro can fly compliantly in A1 and A3 environments and does not need to apply for Cx label". Later in conversation: "mini 3 pro does not support Cx label"

I've contacted DJI support and they have told me: "mini 3 pro can fly compliantly in A1 and A3 environments and does not need to apply for Cx label". Later in conversation: "mini 3 pro does not support Cx label"

mieszek2 Posted at 3-12 05:59
I've contacted DJI support and they have told me: "mini 3 pro can fly compliantly in A1 and A3 environments and does not need to apply for Cx label". Later in conversation: "mini 3 pro does not support Cx label"

Supposedly there's a grace period so they're not actively checking for labels.

That is what one store which sells DJI products in Malta said.

Same here.
Tried it sever time, everything filled correctly.

Hello. I am from Tenerife, Canary island, Spain. I have the same issue, can not apply for C1 label. I try to add and insert my address but I get every time SYSTEM ERROR, TRY AGAIN.
My dron is AIR 2S with frimever : 02.04.2700
My RC is RC PRO with frimever : 03.02.0700
And app version 1.13.0
Please can you help me.to applyvfor C1 label.
Thank you in advance.
Marijan

Adressprobleme?

Gehen Sie zur Seite und geben Sie Ihre Adresse ein:
repair.dji.com/mycase/myaddress

Fertig

Adress Problems?

Go to the page and enter your adress:
repair.dji.com/mycase/myaddress

Done

it works tested today

DJI Tony Posted at 2023-4-7 23:28
Hi there. Thanks for reaching out, and apologies for the inconvenience. Kindly confirm if the drone meets the following conditions:
a. Drone type is Mavic 3 or Mavic 3 Cine；
b. DJI APP version is 1.9.0 or above and Firmware version is 01.00.0900 or above；

Hi! I am trying to apply for C1 classification for my Air2S and getting a little desperate. I can't change my adress because every time I enter the address it returns a 'system error, try again' message. All updates are done.
What can I do? Thanks!

djiuser_rZ4VysJrAEoE Posted at 4-13 03:31
Hello. I am from Tenerife, Canary island, Spain. I have the same issue, can not apply for C1 label. I try to add and insert my address but I get every time SYSTEM ERROR, TRY AGAIN.
My dron is AIR 2S with frimever : 02.04.2700
My RC is RC PRO with frimever : 03.02.0700

Hello there. Please check your internet connection or as suggested by the other users, please try using the DJI Service Portal instead. Here is the link: https://repair.dji.com/mycase/myaddress. Have a great day ahead.

djiuser_xIjvgMklWT95 Posted at 4-11 11:07
Same here.
Tried it sever time, everything filled correctly.

Hi there. Please try using the DJI Service Portal instead. Here is the link: https://repair.dji.com/mycase/myaddress. Feel free to update us if you need further assistance. Have a great day ahead.

fansfc4edf12 Posted at 4-14 13:02
Hi! I am trying to apply for C1 classification for my Air2S and getting a little desperate. I can't change my adress because every time I enter the address it returns a 'system error, try again' message. All updates are done.
What can I do? Thanks!

Hi there. Thank you for reaching out. Please check whether the current DJI RC2 system language is consistent with the language of the current country location. Modify the RC2 system language to have it be consistent with the local language. Inconsistency will cause a system error. If the issue persists, insert the address here: https://repair.dji.com/mycase/myaddress. This works best on desktop computers. Use the same account on the remote afterward. Your address should be saved on the account and can be used on the remote. Have a nice day.

Same situation here. I am located in Las Palmas. Drone is Air2s. Everything is up to date but keep on getting the same error when fulling in the adress, that says try again later. There are some parts greyed out and say Spain and Europe 2. I have been trying for days now, tried everything mentiones here but without succes. I really hope there is a solution…

DJI Tony Posted at 4-14 19:34
Hello there. Please check your internet connection or as suggested by the other users, please try using the DJI Service Portal instead. Here is the link: https://repair.dji.com/mycase/myaddress. Have a great day ahead.

Same situation here, also in Canary Islands.
Dji Air2S with RC controller.
The link provided is not working, gives a 404.

I managed to go to the DJI website, log in, on the bottom of the page to consults and service, then to personal service center and there you can add your adress.
The I logged out and back in again on the RC and started the same process to apply for the C1 label, then the adress is already there and the process works flawless.

I managed to go to the DJI website, log in, on the bottom of the page to consults and service, then to personal service center and there you can add your adress.
Then I logged out and back in again on the RC and started the same process to apply for the C1 label, then the adress is already there and the process works flawless.

Hi all.  I am having the same issues. Since last week Thursday, the air 2s received its go ahead for the c1 classification. So I promptly installed the latest firmware, with no problems. But after adding my address, I get the same error code as everybody else here. How can this be rectified? DJI please help!?

Same thing, to be found on DJI forum at least since 2022, now by Air 2s which I would like to upgrade for C1. The address put on PC does not appear in the app. I can not find any option in the app and do not really want to change my language.
Bond as I suppose to GPS/IP/app Language setting, whatever.
As in Europe many people spend much time on the move working in many locations, I does not make any sense. I would like to freely chose my address in any country in EU.
DJI please solve the issue permanently.

I have the same problem even after updating the firmware. Everything is okay. I tried entering the address from the DJI page but it still doesn't work through the DJI app. This is a problem for all users on the forum. How can we solve this? Thank you very much to anyone who can help us.

ejderuitergmail.com Posted at 4-15 06:41
Same situation here, also in Canary Islands.
Dji Air2S with RC controller.
The link provided is not working, gives a 404.

Hi there. I think you included the period(.) on the link. Please try clicking the link instead of copying it or use this instead https://repair.dji.com/mycase/myaddress
Please keep me posted. Thank you.

ejderuitergmail.com Posted at 4-15 06:34
Same situation here. I am located in Las Palmas. Drone is Air2s. Everything is up to date but keep on getting the same error when fulling in the adress, that says try again later. There are some parts greyed out and say Spain and Europe 2. I have been trying for days now, tried everything mentiones here but without succes. I really hope there is a solution…

Hi. Sorry about the trouble. Have you already tried using a computer instead with this link? https://repair.dji.com/mycase/myaddress
May I know what happens when you try it on a computer? Thank you.

NeilD Posted at 4-15 09:04
Hi all.  I am having the same issues. Since last week Thursday, the air 2s received its go ahead for the c1 classification. So I promptly installed the latest firmware, with no problems. But after adding my address, I get the same error code as everybody else here. How can this be rectified? DJI please help!?

Hi there. Thank you for reaching out. Please check whether the current DJI RC2 system language is consistent with the language of the current country location. Modify the RC2 system language to have it be consistent with the local language. Inconsistency will cause a system error. If the issue persists, insert the address here: https://repair.dji.com/mycase/myaddress This works best on desktop computers. Use the same account on the remote afterward. Your address should be saved on the account and can be used on the remote. Have a nice day.

djiuser_R5iuQtCwNLYJ Posted at 4-15 12:31
Same thing, to be found on DJI forum at least since 2022, now by Air 2s which I would like to upgrade for C1. The address put on PC does not appear in the app. I can not find any option in the app and do not really want to change my language.
Bond as I suppose to GPS/IP/app Language setting, whatever.
As in Europe many people spend much time on the move working in many locations, I does not make any sense. I would like to freely chose my address in any country in EU.

Hi. Please try doing it on the DJI official website instead. Please use this link: https://repair.dji.com/mycase/myaddress
This works best on desktop computers. Use the same account on the remote afterward. Your address should be saved on the account and can be used on the remote. Have a nice day.

djiuser_Z9Hz35W9w5M8 Posted at 4-15 13:55
I have the same problem even after updating the firmware. Everything is okay. I tried entering the address from the DJI page but it still doesn't work through the DJI app. This is a problem for all users on the forum. How can we solve this? Thank you very much to anyone who can help us.

Hello there. Sorry about the trouble. Please try using the DJI Service portal instead. Here is the link: https://repair.dji.com/mycase/myaddress
This works best on desktop computers. Use the same account on the remote afterward. Your address should be saved on the account and can be used on the remote. Have a great day ahead.

DJI Tony Posted at 4-16 03:23
Hello there. Sorry about the trouble. Please try using the DJI Service portal instead. Here is the link: https://repair.dji.com/mycase/myaddress
This works best on desktop computers. Use the same account on the remote afterward. Your address should be saved on the account and can be used on the remote. Have a great day ahead.

Thank you so much. I thought about this problem but I didn't know where to put the data. Perfect, everything solved. Thanks again!

djiuser_Z9Hz35W9w5M8 Posted at 4-16 12:31
Thank you so much. I thought about this problem but I didn't know where to put the data. Perfect, everything solved. Thanks again!

You are most welcome. Should you need any further assistance, please feel free to contact us or the DJI support at http://www.dji.com/support, We appreciate your valued support.

Hello, I also have a problem with air2s certification, I also get a system error when entering the shipping address, can you help me?

Hello, I have the same problems as the previous speakers. C1 certification of the DJI R2S. Firmware up to date. Error message, system error, try again later.

Hi,

Same issue here, with my DJI mini pro 4

Hi, almost same error. I scan the QR code but then in the address I can't select Italy, it's pre set on France.

I've noticed that in the URL there is a query param FR, if i change it to IT it changes the form preselection country to Italy but then it gives error when saving the address.

How can I solve it?

djiuser_KmWrYugBvrzQ Posted at 4-17 10:55
Hello, I also have a problem with air2s certification, I also get a system error when entering the shipping address, can you help me?

Hi there. We do apologize for the trouble that this has caused. Kindly perform this on the official DJI website. You may click this link https://repair.dji.com/mycase/myaddress then enter your address. This works best on desktop computers then use the same account on the remote afterwards. After you manage to enter the address, your address will be saved on the account and can be used with the DJI Fly app on your remote controller. Hope this helps.

Uwe Karstedt Posted at 4-22 09:44
Hello, I have the same problems as the previous speakers. C1 certification of the DJI R2S. Firmware up to date. Error message, system error, try again later.

Hi there. We do apologize for the trouble. Please confirm what specific DJI product you are using so we can provide an accurate resolution. We will wait for your response.

Sennastien Posted at 4-22 11:12
Hi,

Same issue here, with my DJI mini pro 4

Hello there. Please refer to our response above and click the link to enter your address. If you still experience the same issue, please provide us a short video or screen recording showing the problem so we can check it further. We will wait for your response.

Hi, same problem.
I'm leaving for holidays in 19 days, hiw can i make it fast ?

Same error for me, in the App, the WebSite, the Link you've send, always the same System Error message.

I have the same issue, for my Air 2s. Located in Germany.

When saving the address I get the Error Message.

Hi, same problem with my Air2S in Germany. Everything is up to date... Greetings Jörg