Camera feed froze
1049 6 2023-4-11
Uploading and Loding Picture ...(0/1)
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Tom_765
Second Officer
Flight distance : 1111969 ft
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United States
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Hello.
A couple of days ago I was flying my Mavic 3 using my DJI RC PRO.  I was taking pictures and when I was done, I started to fly back to land and the camera feed froze.  I still had complete control of the Mavic 3 and everything on the fly app was working except the camera feed.  I was only about 200 ft from my landing spot.  It wa showing a good connection from the Mavic 3 to the DJI RC Pro.  
Any idea on what may have caused this?
Thanks!

2023-4-11
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dronethemoment
lvl.4
Flight distance : 9021293 ft
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United States
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Experienced this before.  Not a fun flight back!  Mine was fixed after a restart and hasn’t done it again.  Have you seen it more than once?
2023-4-11
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Tom_765
Second Officer
Flight distance : 1111969 ft
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United States
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dronethemoment Posted at 4-11 10:51
Experienced this before.  Not a fun flight back!  Mine was fixed after a restart and hasn’t done it again.  Have you seen it more than once?

Yes. This is the first time. I haven’t tried flying since that happened. I will see how it does tomorrow.
Thanks!
2023-4-11
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we do apologize for the trouble. Can you please do a multiple test flight to see if the issue occurs again? If yes, kindly please make sure that you are using the most latest firmware on your DJI RC PRO with the latest version of the app to avoid any unknown issues. Please let us know after the test. Thank you for your understanding and have a great day ahead!
2023-4-11
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Tom_765
Second Officer
Flight distance : 1111969 ft
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United States
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Just a follow up since I was able to fly some more today.
No issues.  
Thanks!
2023-4-14
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Dym0
lvl.3
Flight distance : 2636768 ft
Germany
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Despite the latest software in Mavic 3 PRO and DJI RC PRO, THE PROBLEM STILL OCCURS. At maximum range, it can hang a picture...
Additionally, at a weaker range, switching, shutter, ISO, aperture and lenses do not work
2023-9-18
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DJI Tony
Administrator

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Dym0 Posted at 9-18 03:21
Despite the latest software in Mavic 3 PRO and DJI RC PRO, THE PROBLEM STILL OCCURS. At maximum range, it can hang a picture...
Additionally, at a weaker range, switching, shutter, ISO, aperture and lenses do not work

Hello there. Sorry about the inconvenience. Are you experiencing this at every flight? Will it be fine if you show us a video recording? Thank you.
2023-10-25
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