DJI Natalia
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Sky Biscuit Posted at 4-14 09:55
Was the Find my Drone feature not working for some reason? To protect my own drone, I would be interested to learn of instances when it might not be. That really sucks about your drone.
Hi, Sky Biscuit.
Sorry for the belated reply.
If your cable is broken, the connection between the phone and the remote control would be disconnected, while the signal connection between the remote control and the aircraft is still normal, at this time, your drone will not trigger the Failsafe RTH.
When this happens, you can long press the back button of the remote control, after which your drone will return home.
Regarding the “Find My Drone” function, when you use this function, you can locate the disconnected location when you lost the drone. You can check this link for details: https://repair.dji.com/repair/flyaway
If you meet any related problems, please let us know.
We also noticed that you sent us an email and we have urged the relevant team to handle your case as soon as possible, so please don't worry.
If you need anything else throughout the repair period, you can always contact me.
Thank you again for your support. |
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