My profile on here is missing my Mavic mini and my Phantom 4 Pro.  I brought this up once before and the DJI rep abandoned me.  Can someone fix this for me?

Hi, Shawgod. Thank you for reaching out. I have sent you a PM regarding this, please check. Thank you.

DJI Gamora Posted at 4-14 20:47
Hi, Shawgod. Thank you for reaching out. I have sent you a PM regarding this, please check. Thank you.

I'm having the same issue with the Avata I just purchased. Is there something we need to do or will it update after some time?

dnddad324 Posted at 4-27 09:05
I'm having the same issue with the Avata I just purchased. Is there something we need to do or will it update after some time?

Hi, dnddad324. Please send us your DJI Account and Serial Number of the Avata via PM for further checking. Thank you.

DJI Gamora Posted at 4-29 04:50
Hi, dnddad324. Please send us your DJI Account and Serial Number of the Avata via PM for further checking. Thank you.

I sent the PM yesterday as requested.

dnddad324 Posted at 5-1 02:37
I sent the PM yesterday as requested.

Hi, dnddad324. Thank you. We have forwarded these details to our relevant team for further checking. We will let you know once we receive an update. Thank you.

Apparently the answer to your question "Can someone fix this for me?" is "No." for both of us.