Front touchscreen is  blackout although the main camera module recognize the battery and SD card. I just got my Action 2 yesterday and both screens were working fine at first. Went through firmware update to the latest. When I tried today, my front touchscreen sometime turn on itself but mostly black screen. Not sure if it is related to the firmware update or the module is defective. I have reset it to factory setting several times. Any suggestion?
Thanks,

Hi, springhousesq. Thank you for reaching out. Is it turning black screen when you just turn it on or when you connected it to the DJI Mimo App? Do you have a video of the operation for further checking? The updated firmware for DJI Action 2 is v01.04.06.20, were you able to update this firmware? We will wait for your reply. Thank you.

DJI Gamora Posted at 4-22 18:16
Hi, springhousesq. Thank you for reaching out. Is it turning black screen when you just turn it on or when you connected it to the DJI Mimo App? Do you have a video of the operation for further checking? The updated firmware for DJI Action 2 is v01.04.06.20, were you able to update this firmware? We will wait for your reply. Thank you.

It is not related to the app. The front screen module stay black when I turned on the unit by pressing the power button either on the camera or the screen module. One odd situation is that sometimes the screen did turn on when I turned it off and on many times. But it may stay black again next time. The firmware ver: 01.04.06.20; Camera firmware: 10.00.35.21; Front module: 01.00.01.56.  I record the video here, https://www.youtube.com/watch?v=SEjcvEqI1Ds

springhousesq Posted at 4-22 21:38
It is not related to the app. The front screen module stay black when I turned on the unit by pressing the power button either on the camera or the screen module. One odd situation is that sometimes the screen did turn on when I turned it off and on many times. But it may stay black again next time. The firmware ver: 01.04.06.20; Camera firmware: 10.00.35.21; Front module: 01.00.01.56.  I record the video here, https://www.youtube.com/watch?v=SEjcvEqI1Ds

Thank you for uploading the video, springhousesq. I'll forward this video to our relevant team and we'll get back to you once we received an update. Thank you for your kind understanding.

springhousesq Posted at 4-22 21:38
It is not related to the app. The front screen module stay black when I turned on the unit by pressing the power button either on the camera or the screen module. One odd situation is that sometimes the screen did turn on when I turned it off and on many times. But it may stay black again next time. The firmware ver: 01.04.06.20; Camera firmware: 10.00.35.21; Front module: 01.00.01.56.  I record the video here, https://www.youtube.com/watch?v=SEjcvEqI1Ds

Hi, springhousesq. Thank you for reaching out. We now received feedback from our relevant team. If the issue happens frequently, they are suggesting to send it back to us for testing and diagnosis. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. Also, please attach the video link in your case. If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support). Thank you for your kind understanding and continued support.

That behavior is controlled in the settings - it's called "Scrn off when locked" (which is not a very helpful name for the option).

Tried that as well and not working. Thanks for the suggestion.

springhousesq Posted at 4-24 14:59
Tried that as well and not working. Thanks for the suggestion.

Since the issue still persists even when changing the settings, we highly recommend sending it to us for proper diagnosis. Please refer to the link above to create a repair case. Thank you.