Hi,

I've just received my new mini 3 pro.
I've opened the box :  I've seen few scratches on the drone and the remote !
My problem is : I already have had this kind of defects for 5 times yet, not really acceptable for this value drone (1000 euros here).

My reseller has exchanged the drone 4 times before but always problems : marks or scratches on the drone or the lens, on the remote and even dust inside the lens for the 4th.
For the drone with dust in lens, I have decided to contact DJI directly because it is a manufacturing defect (or refurbished ?).

DJI has exchnaged it in one week. I have get it yesterday and again scratches on drone and remote !

How we can have scratches on a new unboxing product ?
Two solutions : there was a very poor quality control or they are refurbished drone.


I take care a lot of my equipment.
I'm not sure to keep it again but I have no guarantee with a replacement by a new unit without any scratches if DJI accepts.

What DJI can do for me to get a real new unit without any scratches ?
To remember, I bought my mini 3 pro the 12th march, we are the 26th april.

Thank for your help.

Hi Sebas76, we are sorry for the negative experience. I understand your feeling as you have exchanged the drone 5 times.
However, as per the pictures you uploaded, please allow me to clarify that these traces may be generated during transportation. Could you please try to wipe the marks with tissue to see if they can be removed? The marks will not affect the usage of the product. We are sorry that this is not a manufacturer issue, replacing the drone may not be able to solve the issue completely. Hope for your kind understanding.

Hi Susan,

I'm sorry to hear that but this isn't molding traces, they are really scratches because they affect surface.
The props can make this during delivery because not protection between the drone and the props but for others ? particularly on remote...
And as I get 5 different drones, i can confirm that one has nothing on the remote, very little on the drone but it has dust on lens. Other have different problems : mark on lens, on display screen, impact,dent... I can give you the pictures if you want... you will be very surprised by quality problem on all of them ! All were new product !
I know that it doesn't affect aircraft performance but for a premium aircraft, it isn't acceptable unfortunately.
It is not a simple toy, it cost 1000 euros here. It is the most expensive aircraft I have bought.
I'm an aeromodelist for 20 years now, and I have a lot of model without this kind of defect at delivery.
So hope to have a "good" model soon from DJI.
Thank for your giving me the best solution.

Sebas76 Posted at 4-26 23:42
[view_image]

Sorry for the unpleasant experience and the confusion caused, I just double-check, could you please try to wipe the marks with a soft cotton pad and see if they can be removed?

No, they can't be removed,  they are scratches !
Of course, I have tried to clean up the plastic with very soft cotton.

I really confirm that they can't be wipe off. On photo it is less visible that in real world, it is worst.

Sebas76 Posted at 4-27 02:01
I really confirm that they can't be wipe off. On photo it is less visible that in real world, it is worst.

Hi there, sorry for this situation, I have sent you a new PM, please check it out and keep us updated. Thank you.

Hi there, I have seen your PM but it doesn't resolve the scratches.
I'm waiting for a real solution soon.
I'm so disappointed...

If someone can give me a way....

Sebas76 Posted at 4-27 04:14
Hi there, I have seen your PM but it doesn't resolve the scratches.
I'm waiting for a real solution soon.
I'm so disappointed...

Same on a brand new Air2S

lovetoflywny Posted at 4-28 08:14
[view_image]

Same on a brand new Air2S

Not very premium drone finally in DJI.
I hesisate to ask for a replacement again without any warranty of quality plastic...

Sebas76 Posted at 4-28 08:17
Not very premium drone finally in DJI.
I hesisate to ask for a replacement again without any warranty of quality plastic...

I doubt that it will affect the drone in any way, and I own so many that scratches come with the territory it just sucks that out of the box there are minor defects.

lovetoflywny Posted at 4-28 08:31
I doubt that it will affect the drone in any way, and I own so many that scratches come with the territory it just sucks that out of the box there are minor defects.

Yes of course it won't affect the drone in any way but when you buy a new "premium" drone, the minimum is to get it without any scratches out of the box.
But for DJI, it wasn't the case with any model I get.
Are they new or refurbished ?

We are sorry for the inconvenience this has caused. This is not the service we want you to experience. Could you provide the case number regarding the replacement from the DJI facility? We will coordinate this with our relevant team for further assistance and rest assured that this will be taken care of and handled accordingly. Thank you for your support.

Thank you for your support. My case  number is CAS-12515648-T0L4S7. I have received my new replacement drone on Tuesday, April 25, 2023. I have contacted DJI by chat and in this forum immediately.
I hope your return as quick as possible, of course haven't actived and used this drone.
I hope to have a new "preimum" replacement next week because I need my drone for my job in mid of may.
Thanks in advance.

Sebas76 Posted at 4-29 04:26
Thank you for your support. My case  number is CAS-12515648-T0L4S7. I have received my new replacement drone on Tuesday, April 25, 2023. I have contacted DJI by chat and in this forum immediately.
I hope your return as quick as possible, of course haven't actived and used this drone.
I hope to have a new "preimum" replacement next week because I need my drone for my job in mid of may.

Thanks for the information I replied to your PM.

I get a replacement drone from DJI but same problem again.

It is "normally" a new drone, not refurbished...

oh my.... I believe you will never get one that has no "scratches" at all...

Jonatan.N Posted at 5-12 22:50
oh my.... I believe you will never get one that has no "scratches" at all...

Yes I think so unfortenately.... And there are other scratches on the drone of course.
The new drone box was opened by DJI technician  to check it before shipping and he has replaced it in the box  reversed so that props were compressed during shipping and probably deformed too !!! Great for flying... I'm a pilot from 20 years so I know how perfect props are essential to fly well.
If I keep it, I hope to get a biģ compensation from DJI like new props and battery for example.
On chat, they say me it's normal to have cosmetic defect.

Sebas76 Posted at 5-12 07:16
[view_image]

Sorry for this situation. The marks here are normal marks that may exist since we will test the drone to pass the QC, therefore, we may not be able to guarantee that you will receive a drone with no marks at all. Regarding your request, I will keep following it. Thank you for your patience.

DJI Susan Posted at 5-13 01:21
Sorry for this situation. The marks here are normal marks that may exist since we will test the drone to pass the QC, therefore, we may not be able to guarantee that you will receive a drone with no marks at all. Regarding your request, I will keep following it. Thank you for your patience.

Maybe very little scratches could be there but in this case,  few are not little scratches particularly on battery like an used battery.
And on photos, there are less visible than in reality !
I will put other photos soon.

I don't know if pros are normal or deformed by bad packaging ?

It seems I have succedeed to remove this spot but very strange.

Sebas76 Posted at 5-13 00:13
Yes I think so unfortenately.... And there are other scratches on the drone of course.
The new drone box was opened by DJI technician  to check it before shipping and he has replaced it in the box  reversed so that props were compressed during shipping and probably deformed too !!! Great for flying... I'm a pilot from 20 years so I know how perfect props are essential to fly well.
If I keep it, I hope to get a biģ compensation from DJI like new props and battery for example.

I do get those scratches when removing the batteries and the shell considering those are plastics, maybe we have to set ourselves for free just saying.

Jonatan.N Posted at 5-16 04:34
I do get those scratches when removing the batteries and the shell considering those are plastics, maybe we have to set ourselves for free just saying.

Yes but the drone and the battery are nomally "new" not used... so what ?