DJI Gamora
Administrator
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Hi, djiuser_H4RCja3zqtOi. Thank you for reaching out. Is the firmware version (V01.03.00.10) updated? If not, please update it. If it is already updated and the issue persists, please provide us with the following information for checking:
1. Apart from timelapse, do other modes of AFS work?
2. A video showing the issue.
3. DJI Pocket 2 Log and the tested time.
4. A screenshot of the firmware version.
Here's how to export the log from Pocket 2:
1. Connect the computer by two methods:
Method A: Use an official Type-C USB cable to connect the DJI device to a computer (Using a Windows computer as an example). After a successful connection, the following options will appear on the DJI equipment screen. Please select “Accept”.
Method B: Remove the microSD card from the camera. Use a card reader or other devices to connect the microSD card to the computer.
1) If you are using a Windows PC:
After a successful connection, new storage equipment will appear on “File Manager” of the computer. Select to enter this storage equipment. Tap “View” and select “Hidden Items”. A “MISC” file folder will appear. Enter the “MISC” file folder.
2) If you are using a Mac PC:
After successful connection, a new storage device "Untitled" will appear on the PC. Select and hold down "Command &Shift & . “ to view the hidden files in the current folder; select the "MISC" folder and enter the "MISC" folder.
3) There is a file folder named “LOG” in the “MISC” file folder. Compress and send the entire file folder to us. Please note the date on which the functionality error occurred.
Once everything is completed, please upload it to a shareable link like Google Drive or DropBox then send the link to us via PM. Please keep us posted. Thank you. |
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