Error incompatible gimbal after programming
625 3 2023-4-29
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djiuser_3L5BoU3XcF4Y
lvl.2
Flight distance : 180997 ft

United States
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Hello
My drone shows error" incompatible gambal" after repairing and redefining the program
How to resolve this problem .
2023-4-29
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DJI Tony
Administrator

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Hi there. Thanks for reaching out, and we're sorry to read you're experiencing such issues. May we ask for a screenshot of the error message for further checking? Thank you.
2023-4-29
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djiuser_3L5BoU3XcF4Y
lvl.2
Flight distance : 180997 ft

United States
Offline

DJI Tony Posted at 4-29 15:48
Hi there. Thanks for reaching out, and we're sorry to read you're experiencing such issues. May we ask for a screenshot of the error message for further checking? Thank you.

Hi.
Error 40021

https://s8.uupload.ir/filelink/cLbfhq6sbcsp_e73e964f59/vid-20230429-wa0015_8ope.mp4
2023-4-29
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DJI Tony
Administrator

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Thanks for the update. We're afraid that with this kind of error code, there is no available remote solution that could resolve this. We strongly recommend you send the product back for a proper diagnosis. We're sorry for the inconvenience. You may contact Customer Support at (support.dji.com) for more details about the process. Thank you.
2023-4-30
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