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Home Point 'H' Display no long shows on Avata goggles
2592 22 2023-4-29
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djiuser_eFynreofBUj0
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This is my first post.  I have just added the new hand controller 2 to my communications with my dji avata and goggles 2.  I am perplexed on how to get the home point to appear on my viewer after updating the firmware to the latest version as of April 29th, 2023.  I have home point view still selected in the display options and camera view on.  I am requesting exactly what goggle settings allow the 'H' to reappear .  Everything worked earlier.  I cannot fly far without the 'H' in my viewer.  This feedback is appreciated.  Who else has lost the 'H' icon in their goggle view after it was originally working?  Thank you.
2023-4-29
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DJI Wanda
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Hello, there. Sorry for the inconvenience. Would you be able to screen record the image in the DJI Goggles 2 for us?
2023-4-30
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djiuser_FE4WTGnGoPGs
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Any luck? I lost the H too
2023-5-21
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BadBert
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Hva you checked the box to displaye home position in the settings?
2023-5-22
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djiuser_gbjzS8p64x8v
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There is a setting under display on the googles to turn on the home point feature in the display.
2023-7-26
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Chris1801
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I got a new Avata a few days ago. All firmware is latest. First few flights the Home Point was visible in the goggles. Now I don't have a home point even though the GPS shows a value of 29. I checked the display settings to ensure the Home Point was selected.

Any suggestions?
2023-8-10
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DJI Paladin
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Chris1801 Posted at 8-10 20:57
I got a new Avata a few days ago. All firmware is latest. First few flights the Home Point was visible in the goggles. Now I don't have a home point even though the GPS shows a value of 29. I checked the display settings to ensure the Home Point was selected.

Any suggestions?

Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please provide us a screen recording showing the Goggles live feed so we can check it further? Please keep us posted. Thank you.
2023-8-25
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BadBert
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Chris1801 Posted at 8-10 20:57
I got a new Avata a few days ago. All firmware is latest. First few flights the Home Point was visible in the goggles. Now I don't have a home point even though the GPS shows a value of 29. I checked the display settings to ensure the Home Point was selected.

Any suggestions?

how far away from the home point did you go?

i flew my avata a couple of times last week and i noticed that the H on the goggles only appears when you are a bit away from the home-point.
I i remember correctly, around 15 meters?
I'll check my recordings.

closer and the H would disappear.
2023-8-28
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rruiz
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Hello. Same here no H
2023-11-19
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rruiz
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Hello all.

I saw that the issue is that de dji Avata takes arround 3 to 4 minutes to detect and stablish the home point position. Meanwhile this happen, there is no H on the screen
2023-11-20
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rruiz
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rruiz Posted at 11-20 17:37
Hello all.

I saw that the issue is that de dji Avata takes arround 3 to 4 minutes to detect and stablish the home point position. Meanwhile this happen, there is no H on the screen

Hello to all
Some news? Someone knows why it takes so much time to register home position ?

Regsrds
2023-12-15
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DJI Gamora
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rruiz Posted at 12-15 18:07
Hello to all
Some news? Someone knows why it takes so much time to register home position ?

Hi, there. We're sorry for the trouble that it may cause you. Make sure to have a strong GPS signal and the flight environment has no interference. Please try the following suggestions:

> Change location into an open area with strong GPS signals.
> Firmware update
> Calibrate the compass.

Kindly keep us posted on the latest information. Thank you for your cooperation.
2023-12-16
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rruiz
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Thanks
I did all what you said, and still issues

I can´t have a strong GPS signal since I am at the city in order to create content

Roberto
2023-12-24
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djiuser_eFynreofBUj0
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I am the original poster for this thread.  My apologies for a delayed response.  I have since upgraded my Android phone to an S24 ultra.  I want to rule out my old S9+ as being related to the issue.  The attached photos are my current versions, the update of home point and making sure the home point view is on.  The last photo is the review of where I marked the home point.  I had used to seeing an [H with an arrow] pointing to the location that I had marked.  I am unable to get this back.  Please advise.  Thank you.
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3-7 15:51
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fansf240c01f
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djiuser_eFynreofBUj0 Posted at 3-7 15:51
I am the original poster for this thread.  My apologies for a delayed response.  I have since upgraded my Android phone to an S24 ultra.  I want to rule out my old S9+ as being related to the issue.  The attached photos are my current versions, the update of home point and making sure the home point view is on.  The last photo is the review of where I marked the home point.  I had used to seeing an [H with an arrow] pointing to the location that I had marked.  I am unable to get this back.  Please advise.  Thank you.

As BadBert mentioned....the 'H' for the home point will not appear unless the Avata is at least 15 meters (50 feet) away from the home point.
3-7 16:41
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djiuser_eFynreofBUj0
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fansf240c01f Posted at 3-7 16:41
As BadBert mentioned....the 'H' for the home point will not appear unless the Avata is at least 15 meters (50 feet) away from the home point.

Non sequiter to the original funtionality.  This functionality works with the H immediately appearing after takeoff.  I have no H appearing even 50 to 100 feet away.  This is a genuine issue and the original functionality needs to be restored.
3-7 18:46
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DJI Paladin
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djiuser_eFynreofBUj0 Posted at 3-7 15:51
I am the original poster for this thread.  My apologies for a delayed response.  I have since upgraded my Android phone to an S24 ultra.  I want to rule out my old S9+ as being related to the issue.  The attached photos are my current versions, the update of home point and making sure the home point view is on.  The last photo is the review of where I marked the home point.  I had used to seeing an [H with an arrow] pointing to the location that I had marked.  I am unable to get this back.  Please advise.  Thank you.

Hi there. Thank you for your response and we do apologize for the trouble. Please download the DJI Assistant 2 software and please update/refresh the DJI Avata, and the DJI Goggles 2 then check if the issue persists. Please keep us posted with the result. We appreciate your cooperation.

DJI Assistant 2 software: https://www.dji.com/global/downl ... sumer-drones-series
3-8 03:19
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djiuser_eFynreofBUj0
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DJI Paladin Posted at 3-8 03:19
Hi there. Thank you for your response and we do apologize for the trouble. Please download the DJI Assistant 2 software and please update/refresh the DJI Avata, and the DJI Goggles 2 then check if the issue persists. Please keep us posted with the result. We appreciate your cooperation.

DJI Assistant 2 software: https://www.dji.com/global/downloads/softwares/dji-assistant-2-consumer-drones-series

I have updated the devices using dji assistant 2,  per your request.  The Home point still does not show up.  I have attempted to request an issue be created under technical support at DJI.  I have not been able to use the Avata combo safely for the past year due to this issue.  What should be my next steps with technical support?  I have an active refresh care plan for this combo.   Any additional assistance / advice would be appreciated. Thank you.
4-18 13:58
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DJI Paladin
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djiuser_eFynreofBUj0 Posted at 4-18 13:58
I have updated the devices using dji assistant 2,  per your request.  The Home point still does not show up.  I have attempted to request an issue be created under technical support at DJI.  I have not been able to use the Avata combo safely for the past year due to this issue.  What should be my next steps with technical support?  I have an active refresh care plan for this combo.   Any additional assistance / advice would be appreciated. Thank you.

Hello there. Sorry for the trouble. Have you tried to fly to a different location to further isolate the issue? If not, please try to fly to a different location to check if the issue persists. Please keep us posted.
4-19 22:49
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djiuser_eFynreofBUj0
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DJI Paladin Posted at 4-19 22:49
Hello there. Sorry for the trouble. Have you tried to fly to a different location to further isolate the issue? If not, please try to fly to a different location to check if the issue persists. Please keep us posted.
Thank you for your suggeestion.  I think that it is resolved now.  

In summary, it seems that leaving the show home point setting on and syncing from one controller to the other controller has prevented the ‘H’ from showing.  I need to turn the show home point setting off before pairing another controller.  Then turn on show the home point after pairing the new controller.

It would be nice to get the older functionality back to where the ’H’ remains until landing but this is not a show stopper.

Thank you all again.
4-22 17:13
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DJI Paladin
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djiuser_eFynreofBUj0 Posted at 4-22 17:13
Thank you for your suggeestion.  I think that it is resolved now.  

In summary, it seems that leaving the show home point setting on and syncing from one controller to the other controller has prevented the ‘H’ from showing.  I need to turn the show home point setting off before pairing another controller.  Then turn on show the home point after pairing the new controller.

We appreciate you for keeping us posted. We're glad that you have managed to isolate the issue that you experienced. Regarding the suggestion, we will surely record this one and forward it to our relevant team for future consideration. Should you have other inquiries, feel free to contact us. Have a nice day ahead!
4-24 23:26
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LomFlightTrac
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Please see my last response on this thread. I lost it because the show  home point was active when switching the controller.  Solved by turning off show home point before switching the controller.  Then turning it back on after switching the controller.  Good luck, I hope that you get it to work.
5-5 04:17
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djiuser_5p3pkrEbO2li
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same here...no H....
6-2 15:42
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