I just installed a new firmware today and my Air 2s started misbehaving badly. How can i undo this? Help please

Hi, djiuser_Gmg05GcZwQEx. Thank you for reaching out. Just to verify, are you pertaining to the DJI Fly app version? Can you please describe how Air 2S is misbehaving? Is your current app version V 1.10.0?

No it Is 1.10.0  also the air 2s just started flying extremely slow. Also it would fly sideways while it was in the ground getting ready for take off. It seems to be flying itself. After I click the shutter button to take a picture it takes about 10 seconds to do so and the screen was just freezing like crazy. It was a perfect app and drone before I updated yesterday. Thanks

djiuser_Gmg05GcZwQEx Posted at 4-30 04:05
No it Is 1.10.0  also the air 2s just started flying extremely slow. Also it would fly sideways while it was in the ground getting ready for take off. It seems to be flying itself. After I click the shutter button to take a picture it takes about 10 seconds to do so and the screen was just freezing like crazy. It was a perfect app and drone before I updated yesterday. Thanks

Hello, there. According to your description, please check the propeller, and take IMU and Compass calibration first and see whether the drone return to normal.

I'm sorry the app version is 1.10.1

djiuser_Gmg05GcZwQEx Posted at 4-30 05:01
I'm sorry the app version is 1.10.1

Hi, djiuser_Gmg05GcZwQEx. Thank you for confirming. Let us verify the issues that you're experiencing with the latest app version with our relevant team. We'll get back to you once we received an update. Thank you for your kind understanding.

djiuser_Gmg05GcZwQEx Posted at 4-30 05:01
I'm sorry the app version is 1.10.1

Hi, djiuser_Gmg05GcZwQEx. Thank you for patiently waiting, we now received feedback from our relevant team. Can you please reinstall the app from this link: (https://www.dji.com/downloads/djiapp/dji-fly). Kindly make sure to back up everything before you uninstall the app. If the issues still persist after that, please provide us with the following information:

• Screen recording / Video of the abnormal phenomenon.
• Exact Date and Time of the issue.
• App Log.

How to export app log:
Please reboot the mobile device before exporting the app log.
Android device:
Connect the mobile device that has been connected to the aircraft to the PC, the path for the app log is as follows: internal storage/android/data/dji.go.v5/files/LOG, and then export the data in the ""LOG"" folder.

iOS device:
Connect the mobile device that has been connected to the aircraft to the PC, open iTunes, and then export all data under the "Logs" folder.

Please keep us posted. Thank you.

So you are saying delete the fly app then come back and click on this link to re-install it?

djiuser_Gmg05GcZwQEx Posted at 5-1 05:25
So you are saying delete the fly app then come back and click on this link to re-install it?

Yes. Please delete the app on your mobile device but please make sure to back up all needed files before deleting. Click the link that DJI Gamora posted above to install the latest version of the app. Please let us know. Thank you.