Hello!
I’m new to DJI and received my Mini 3 pro yesterday might.
I charged the batteries and today flew for the 1st time after viewing the intro video.
I realized the camera makes a weird noisy, but if I touch slighlty the camera, the noise stops.
Is it normal?

Hello, there. Sorry for the inconvenience. Would you please record a video about the issue for us? You can upload it to a cloud drive or platform and copy the link here. Thank you in advance.

Hello Wanda!
Here is the link to the video:
https://1drv.ms/v/s!ArdQ8V4KV0p0hNpx7gr70UUnnXnHZQ
Thanks!

ronanh Posted at 4-30 08:49
Hello Wanda!
Here is the link to the video:
https://1drv.ms/v/s!ArdQ8V4KV0p0hNpx7gr70UUnnXnHZQ

Thank you for the reply. May we confirm that the drone works properly and have no issues except for the noise?

Well, I just tried it again and he doesn’t makes noise flying but it does when not flying, see video:

https://1drv.ms/v/s!ArdQ8V4KV0p0hNp2lOh3QSS0PmI-8Q

It really doesn’t seem right! Especially as soon as I touch it and the sound disappears.

ronanh Posted at 5-1 17:38
Well, I just tried it again and he doesn’t makes noise flying but it does when not flying, see video:

https://1drv.ms/v/s!ArdQ8V4KV0p0hNp2lOh3QSS0PmI-8Q

Thank you for getting back to us. After checking, you may need to send the drone back.
May I know where did you purchase the drone? If you purchased it from the retailer, you may try to contact your retailer to see if they can help you with the replacement directly as you just received it.
If they can not help, you can start a replacement case at https://repair.dji.com/gb/repair/replacement and send it back to DJI, we will help you out.

Thanks Susan,
I purchased it on DJI website, it’s a refurbish drone.
Can you pkease tell me the process to send it back?

ronanh Posted at 5-2 04:32
Thanks Susan,
I purchased it on DJI website, it’s a refurbish drone.
Can you pkease tell me the process to send it back?

Hi, there.
You can click the link this link to start a repair process: https://repair.dji.com/us/repair/replacement
After you submit the case, you will receive a related Shipping Label within 48 hours. You can use it and send us your product. It takes approx. 5-7 business days to repair your product after arriving at the DJI Service Center. You will receive an email notification after each step of the service process is complete.
Hope this helps and if there is anything else that we can help with, please feel free to let me know.
Thank you.

Thanks, this is very helpful!

ronanh Posted at 5-3 03:37
Thanks, this is very helpful!

Please let us know if you have any questions.