I’ve decided to get DJI refresh and when I did the verification video and played it back it doesn’t show any of the information on the screen just me moving the gimbal up and down,how do I det it to record what’s on the screen please?

Hi there, you may use the screen recording feature of your mobile device and send us the screen recording video. Thank you.

DJI Susan Posted at 5-3 06:38
Hi there, you may use the screen recording feature of your mobile device and send us the screen recording video. Thank you.

Ok thanks DJI Susan,that will be a first,done plenty of screen shots but never a screen vid,I’ll give it a do tomorrow.

fans09574d84 Posted at 5-3 11:00
Ok thanks DJI Susan,that will be a first,done plenty of screen shots but never a screen vid,I’ll give it a do tomorrow.

You are most welcome. Please don't hesitate to reach us if you have other inquiries. Have a great day!

DJI Paladin Posted at 5-3 23:04
You are most welcome. Please don't hesitate to reach us if you have other inquiries. Have a great day!

I’ve done what I hope is required for the verification video although step 3 going back to the camera view and tap flight status which I couldn’t find so I went right through the menu scroll through Safety,control,camera etc just to be sure,Where do I upload the video so it can be verified please?I went to step one to purchase and entered the S/N number and it came up with"The service cannot be purchased as your product activation time has expired" Help required please

HoverHead Posted at 5-6 03:52
I’ve done what I hope is required for the verification video although step 3 going back to the camera view and tap flight status which I couldn’t find so I went right through the menu scroll through Safety,control,camera etc just to be sure,Where do I upload the video so it can be verified please?I went to step one to purchase and entered the S/N number and it came up with"The service cannot be purchased as your product activation time has expired" Help required please

Hello, you may submit the video using this link https://service.dji.com/djicare/customerupload . If you are having issues uploading the video, please take a screenshot of the error and send it to us. Hope this helps. Have a nice day ahead!

DJI Paladin Posted at 5-11 01:31
Hello, you may submit the video using this link https://service.dji.com/djicare/customerupload . If you are having issues uploading the video, please take a screenshot of the error and send it to us. Hope this helps. Have a nice day ahead!

Thank You,I’ve just uploaded the video,I couldn’t find camera errors so guess that’s a good thing,
Thanks again for your help,
Nic

HoverHead Posted at 5-11 06:01
Thank You,I’ve just uploaded the video,I couldn’t find camera errors so guess that’s a good thing,
Thanks again for your help,
Nic

You are most welcome, Nic. Please don't hesitate to reach us if you have other inquiries. Have a nice day ahead!

Hello, I have the DJI Avata 2 and today I decided to put my drone under DJI Care Refresh, so I can fly freely. I did the verification video but I had a doubt about one step. Step 3, after showing the performance of the camera stabilizer, asks to show the status. In my case, the status didn’t show anything. Is this the objective, or should I go somewhere else to show something?

It only shows this!