Hey,
I've recently purchased a Mini 3 Pro from amazon and setting up the drone was fine but when starting the drone for flight I got an error - which stayed during flight too.

(Downward vision sensor error. Contact DJI Support for assistance (Code: 1A0100C1) )

Landing seemed ok - albeit a bit slow. Lighting conditions were good and correct altitude reading. The error only appeared after the props were spinning.

i've tried refreshing the firmware, recalibrating the compass and IMU. When I tried recalibrating the vision sensors using DJI assistance 2 on my pc I noticed the top-down vision sensor was not showing an image on the lower left of the screen compared to the bottom-down sensor, I was unable to complete the calibration due to that. Seems like I have a faulty sensor on arrival.

Wondering if anyone knows this error code? Can't find it anywhere online or in manuals. And is this fault only fixable if I were to submit a service request? . .DAT log files are encrypted so unable to find out the root cause myself.

Thanks

Hi, calum. Thank you for reaching out. We're sorry for the unpleasant experience. The error means that there is an error with the right downward vision sensor. Since you already tried calibrating the vision sensor using DJI Assistant 2 and resulted in failed calibration, in this kind of situation, please consider sending the unit in for a proper diagnosis.  You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support). Thank you for your kind understanding and continued support.

downward sensor vision error

pete1026 Posted at 8-16 10:46
downward sensor vision error

Hi there,
thank you for reaching out.

May we confirm if you are experiencing the same error as the original poster? If yes, try performing calibration with DJI Assistant 2 to try to isolate the issue. if the issue persists after you have taken the troubleshooting step, you may have to send the aircraft back to DJI for further inspection. You can use this link here to proceed: [https://repair.dji.com/repair/index].

Should you have any other questions, kindly message us here for assistance. Thank you.

DJI Diana Posted at 8-16 20:25
Hi there,
thank you for reaching out.

I had an error similar to this and tried to recalibrate using assistant 2. The program will not let me start the calibration though. It just has a loading circle and the calibrate button stays grey.

djiuser_KqAusGrA5xG3 Posted at 10-16 15:25
I had an error similar to this and tried to recalibrate using assistant 2. The program will not let me start the calibration though. It just has a loading circle and the calibrate button stays grey.

Hi there,
thank you for reaching out.

Could you confirm whether you are using the same drone model as the original poster? Would you be able to share a screenshot or a video of the issue that you're encountering?

Looking forward to your response.