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Tracking problem about DJI Pocket 2
770 4 2023-5-13
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Jaroslav Jezek
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Czechia
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I have a silly problem about tracking on my DJI Pocket 2. I would like to use it hung (upside down) on a Wiral cable cam. When I hang it, everything works fine (even the tracking), but as soon as I turn on the recording, the gimbal immediately turns completely nonsensical somewhere on the other side and the program reports that the tracking failed. I've been switching the recording on at 1080p at frame rate 25. I assumed that a new firmware would solve this stupid bug, but so far it hasn't. I have been waiting in vain for about half a year.
2023-5-13
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DJI Wanda
Administrator
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We apologize for the inconvenience caused. The issue you feedback has been noticed by our engineers and will be optimized in the next firmware.  Kindly stay tuned to the later firmware update. Thanks for your understanding and support.
2023-5-14
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SkyPatrol
lvl.2
Flight distance : 401841 ft

United States
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I suggest you replace the gimbal, or send it in to dji for repairs.
2023-5-14
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HGDC84
Captain
Finland
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DJI Wanda Posted at 5-14 00:35
We apologize for the inconvenience caused. The issue you feedback has been noticed by our engineers and will be optimized in the next firmware.  Kindly stay tuned to the later firmware update. Thanks for your understanding and support.

Is there any information if/when there will be a new firmware revision? It has been quite a long time since the last one. Thanks in advance for any information.
2023-5-18
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DJI Wanda
Administrator
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HGDC84 Posted at 5-18 04:36
Is there any information if/when there will be a new firmware revision? It has been quite a long time since the last one. Thanks in advance for any information.

We apologize that we have not received relevant infirmation about the firmware release. If users need to use the Active Tracking function. We currently suggest that use other modes to record the video.
2023-5-19
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