Khun Prim
New
Indonesia
Offline
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Hi Tim,
Maybe you can help us as well?
After almost 120 mails back and forward five different people we seem to go no where. This is our story:
1, I bought an s900 and it had a faulty chip --- we lost over 20.000 US$ in missed sales.We lost our Panomatics GH4. After 9 month we finally got a guarantee repair.
We buy a s900 in Bangkok via your dealer
After the third real flight we crash
we send the data to DJI wo confirm the flight controller is faulty and accept a free repair
We send the drone to Hong Kong
DJI team looses it and only after we check they find it again
They send us the drone to Thailand without informing us
They forgot to send us the new flight controler
After we check they say they are sorry it was DJI mistake and they will send it to us with a present
when we open the package we realise its the same controller we had send. -
They say again they checked again and it is not faulty
Clearly it was otherwise we would have not crashed and clearly seeing how your office is organised they just forget.
1,A when send the drone we have been told we have to pay for the repair
1,B only when explaining the situation once again it got waved
1,C, then the s900 got send back to us with out the controller and assembled and tested
2, We bought over 6 Phantom drones last year alone. Two of them flew away (request (187925)
2, A when I complained the staff offered me 20% discount on a Inspire 1
2, B when I tried to redeem it it does not work. I have send 20 mails
2, C DJI staff telle me I need to contact after sales and aftersales tells me I need to contact DJI staff
3, I had to pay taxes when the drone s 900 was send back to Thailand
Now I am around 20.000 US$ in lost sales+ 3000 US$ in GH$ + 50 Hours in fighitng with your team.
How will this matter be solved ? |
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