Hi,


I've created a repair request for my DJI Smart Controller. The confirmation page on the website says I should send it to: Daelderweg 21,6361 HK NUTH,The Netherlands，DJI EU Authorized Service Center
At the same time, I also received a shipping label, which has the address: DJI Europe B.V. Am Eifeltor 244 50997 Köln DUITSLAND.


Could you tell me which address I should be using?
Thanks in advance.

Hello, there. Sorry for the inconvenience. Would you please tell us the number of the Shipping Label you received? We will check it for you.

The shipping number is 3SERS12347423

fans31946484 Posted at 5-14 07:59
The shipping number is 3SERS12347423

May I ask if this number is from DHL? We are unable to find out the relevant information based on this number. Could you please check if it's the correct tracking number?

Besides the above mentioned number, I see the following codes on the shipping label:
(2L)DE50997+99000974182244
51.370.138412 0

Customer reference: CAS-12791421-M9C9G9-N

fans31946484 Posted at 5-14 22:50
Besides the above mentioned number, I see the following codes on the shipping label:
(2L)DE50997+99000974182244
51.370.138412 0

We sent you a PM to check more detailed information, please take a look.