I had a malfunction with the M3P within the first week of use which led to a failure and unfixable gimble damage. I submitted a claim for Replacement Service through DJI and received a shipping label within a few minutes. Printed that out and boxed everything up in the original box and shipped it out the next day. It was delivered a week later and within a day they accepted the return, processed it and shipped out a new one. Very impressed with the speedy turnaround.
One thing that might have helped is I included a printout with a detailed explanation of every log leading up to and after the malfunction. Hoping the new unit is solid with no issues.

Hi, acepaul. Thank you for your kind words. Your feedback is our greatest motivation. We will keep providing professional service in the future. If there is anything else we can help you with, please feel free to contact us. Have a nice day!