I have a DJI ZENMUSE Z15-GH4 that was involved with a hard landing. It took some damage to one of the motors, however the other two are just fine. I have tried contacting DJI multiple times about repair or purchasing replacement parts but I have not had any luck getting my questions answered.

First off, would anyone want to buy this. If not where could I send it in to be repaired or buy parts. Really the only thing that needs to be replaced is the one motor that I disconnected. That would be great if they have one of those available to buy. If not I will sell it for parts.

You will have to send it in for repair.

Okay, I would need a little more information.

Such as 'where to send it in'
and 'pricing'

etc

Let me know or private message me

Thank You!

Okay Ive been told I will have it send it in for repair....Next question...."WHERE DO I SEND IT IN FOR REPAIR?"

tony_bish@hotma Posted at 2015-9-2 10:46
Okay Ive been told I will have it send it in for repair....Next question...."WHERE DO I SEND IT IN F ...

Theres a process...you can't just send it in. You will need to contact DJI USA either by email or phone (be prepared to wait on hold for a bit). Once they understand what you want to do they will email you a form to be filled out that you have to put in the box you send to them. You MUST get an RMA number in order to send it in for repair. The form will have instructions on where to send it...normally here in the US its the LA area like Torrence. You will receive a tracking or some type of number to go on line at https://djitechnology.zendesk.com where you enter your email and password. There you can track the status. Once you send in your gimbal it may be a couple of weeks before they show receiving it at Zendesk even though your UPS showed delivered way before that. Depending on whats wrong with it you can expect 6-8 weeks....I had one I got back in 2 weeks but I think that was a fluke. Good luck and hope that helps

Thank you that was helpful. I will try calling, before I was just sending email. At least I know what to expect,

If you want I can buy yours.
email me: nelson.jadir@gmail.com