Issue: No ability to focus after crash
966 3 2023-5-23
Uploading and Loding Picture ...(0/1)
o(^-^)o
manacubus
New

Australia
Offline

Hi all

After an unfortunate crash, my Mini 3 Pro seems to have lost its ability to focus. Neither autofocus or manual focus work.

I have recalibrated and reset everything -- same result. I can hear it trying to focus (click click click), but it's just stuck.

The camera in this unit is tiny. Is it likely that a tiny mechanical part of the camera responsible for focus has been damaged in the crash?

Before investigating a camera replacement on the unit, is there anything else I can try?

Kind Regards
LC




2023-5-23
Use props
DJI Gamora
Administrator

Online

Hi, LC. Thank you for reaching out. Since the drone crashed, it is highly recommended to send the unit in to check your drone for possible damage. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support). Thank you for your kind understanding and continued support.
2023-5-23
Use props
manacubus
New

Australia
Offline

Thanks, I'll definitely consider that.

In the meantime it would be great to get some feedback from the community who may have experienced something similar.

Kind Regards
LC
2023-5-23
Use props
DJI Gamora
Administrator

Online

manacubus Posted at 5-23 19:55
Thanks, I'll definitely consider that.

In the meantime it would be great to get some feedback from the community who may have experienced something similar.

You're welcome, LC. Hopefully, other users can provide their insights. Have a good day!
2023-5-24
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules