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lvl.1
Canada
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I have also experienced this issue, with very few hours on the remote. It was always handled very gently, and stored in a hard plastic case with foam inserts. I guess I'll say now that my subjective feeling towards the new Mavic 3 Build quality, coming from the original Mavic Pro, the 3 feels substantially 'flimsier,' the plastic casing is more reminiscent of a cheap plastic toy drone, thinner, with way more flex. Of course some may argue that it's just down to weight savings and that may be true but I can't help but feeling like they started looking at 'cutting costs.' Having said that the support recieved after sending the remote back in for service has been pretty good so far but I'll have to say once I have the remote back in my hands if it was indeed a quick fix or not.
Also I am hoping that I get the same exact remote back, I had installed a nice screen protector on it. Recently I had the same issue with a GoPro(Unrelated company I know) but it's like I sent in my brand new gopro which had developed a problem and the camera was MINT and meanwhile they sent back some refurbished thing all scuffed up, and of course no screen protector. If i get some bruised up used remote after sending in my more or less brand new one I'm gonna be raising a fuss because this should have never happened in the first place.
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