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DJI O3 cant connect to DJI Assistant
49 1 5-24 14:59
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antokubus
lvl.1

Indonesia
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Hello friends

yesterday, my drone crashed. and this morning, I tried to connect the DJI O3 cable to the PC, the result is: the dji assistant doesn't want to detect the air unit.
but in explorer, air unit is detected as new drive.

is this normal? and my DJI O3 can still be used?

5-24 14:59
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DJI Paladin
Administrator
Flight distance : 318 ft

Online

Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please try to download the correct DJI Assistant 2 version for your DJI O3 Air unit using the link below? If the issue persists, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support . Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. Thank you for your understanding and support.

https://www.dji.com/downloads/so ... sumer-drones-series
5-24 18:29
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