App crashes 100% when launched:

05-27 08:27:12.341 30024 30024 E AndroidRuntime: FATAL EXCEPTION: main
05-27 08:27:12.341 30024 30024 E AndroidRuntime: Process: dji.mimo, PID: 30024
05-27 08:27:12.341 30024 30024 E AndroidRuntime: java.lang.RuntimeException: Unable to get provider com.google.firebase.provider.FirebaseInitProvider: java.lang.ArrayIndexOutOfBoundsException: length=0; index=1
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.app.ActivityThread.installProvider(ActivityThread.java:7769)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.app.ActivityThread.installContentProviders(ActivityThread.java:7275)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.app.ActivityThread.handleBindApplication(ActivityThread.java:6982)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.app.ActivityThread.-$$Nest$mhandleBindApplication(Unknown Source:0)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2236)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.os.Handler.dispatchMessage(Handler.java:106)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.os.Looper.loopOnce(Looper.java:205)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.os.Looper.loop(Looper.java:294)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.app.ActivityThread.main(ActivityThread.java:8176)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at java.lang.reflect.Method.invoke(Native Method)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:552)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:971)
05-27 08:27:12.341 30024 30024 E AndroidRuntime: Caused by: java.lang.ArrayIndexOutOfBoundsException: length=0; index=1
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at androidx.collection.SimpleArrayMap.getOrDefault(SourceFile:2)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at androidx.collection.SimpleArrayMap.get(SourceFile:1)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at com.google.firebase.FirebaseApp.i(SourceFile:2)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at com.google.firebase.FirebaseApp.b(SourceFile:6)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at com.google.firebase.provider.FirebaseInitProvider.onCreate(SourceFile:1)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.content.ContentProvider.attachInfo(ContentProvider.java:2619)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.content.ContentProvider.attachInfo(ContentProvider.java:2589)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at com.google.firebase.provider.FirebaseInitProvider.attachInfo(SourceFile:2)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.app.ActivityThread.installProvider(ActivityThread.java:7764)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    ... 11 more

Hi. Thank you for reaching out and we're sorry for the inconvenience. Can you please provide us with more information about the issue? Are you getting any error messages or is there any specific feature you were not able to use?

Can you please also provide us with the following information for further checking:
• App version.
• Brand and Model of Mobile Device.
• Screenshot of the mobile system information.
• Video of operation.
• App Log.
App Log Export
Please reboot the mobile device before exporting the app log.
Android device:
Connect the mobile device that has been connected to the aircraft to the PC, the path is as follows: internal storage/android/data/dji.go.v5/files/LOG (The path of the version before DJI Fly App V1.4.12 is DJI>dji.go.v5>LOG), and then export the data in the ""LOG"" folder.

Once the required information has been completed, kindly upload the file/s to Dropbox or Google Drive and provide us the shareable link via PM. Thank you for your kind understanding.

App version: 1.8.16
Device: Google Pixel 6 Pro running a Android 14 Beta OS

As mentioned already, the app crashes on launch, so nothing at all works. The app doesn't even start up.
There is no app log at the location described. Probably because the app crashes before the log is ever created.

I added the device log above:

Here it is again:

05-27 08:27:12.341 30024 30024 E AndroidRuntime: FATAL EXCEPTION: main
05-27 08:27:12.341 30024 30024 E AndroidRuntime: Process: dji.mimo, PID: 30024
05-27 08:27:12.341 30024 30024 E AndroidRuntime: java.lang.RuntimeException: Unable to get provider com.google.firebase.provider.FirebaseInitProvider: java.lang.ArrayIndexOutOfBoundsException: length=0; index=1
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.app.ActivityThread.installProvider(ActivityThread.java:7769)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.app.ActivityThread.installContentProviders(ActivityThread.java:7275)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.app.ActivityThread.handleBindApplication(ActivityThread.java:6982)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.app.ActivityThread.-$$Nest$mhandleBindApplication(Unknown Source:0)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2236)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.os.Handler.dispatchMessage(Handler.java:106)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.os.Looper.loopOnce(Looper.java:205)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.os.Looper.loop(Looper.java:294)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.app.ActivityThread.main(ActivityThread.java:8176)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at java.lang.reflect.Method.invoke(Native Method)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:552)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:971)
05-27 08:27:12.341 30024 30024 E AndroidRuntime: Caused by: java.lang.ArrayIndexOutOfBoundsException: length=0; index=1
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at androidx.collection.SimpleArrayMap.getOrDefault(SourceFile:2)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at androidx.collection.SimpleArrayMap.get(SourceFile:1)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at com.google.firebase.FirebaseApp.i(SourceFile:2)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at com.google.firebase.FirebaseApp.b(SourceFile:6)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at com.google.firebase.provider.FirebaseInitProvider.onCreate(SourceFile:1)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.content.ContentProvider.attachInfo(ContentProvider.java:2619)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.content.ContentProvider.attachInfo(ContentProvider.java:2589)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at com.google.firebase.provider.FirebaseInitProvider.attachInfo(SourceFile:2)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    at android.app.ActivityThread.installProvider(ActivityThread.java:7764)
05-27 08:27:12.341 30024 30024 E AndroidRuntime:    ... 11 more

alonalbert Posted at 5-30 08:02
App version: 1.8.16
Device: Google Pixel 6 Pro running a Android 14 Beta OS

Hello, there. Our engineers noticed your issue and would like to have more information for analysis.
Currently, we checked two Pixel phones with Andriod 14 system and ran the DJI Mimo App v.1.8.16 but everything was normal.
Would you please screenshot the detailed version information of the Andriod 14 on your phone for us?
Thank you in advance.
Note: We will not receive your information until you reply to our post directly.

DJI Wanda Posted at 6-5 02:56
Hello, there. Our engineers noticed your issue and would like to have more information for analysis.
Currently, we checked two Pixel phones with Andriod 14 system and ran the DJI Mimo App v.1.8.16 but everything was normal.
Would you please screenshot the detailed version information of the Andriod 14 on your phone for us?

Hello, unfortunately the same problem exists here.
The app crashes immediately on start-up WITHOUT an error message.
The same problem exists with LightCut.
Attached is the desired screenshot.

Same issue here, Pixel 6 android 14. Crash on start. Really disappointed, brand new gimbal not working :/

I have exactly the same symptoms on a Google Pixel 7 running Android 14. I downloaded the app from your website and loaded it. When I try to run it it just crashes.

I did exactly the same on my wife's Pixel 7 running Android 13 and it works (she was not happy with me stealing her phone and installing apps from unknown sources).

What more logging do you need & how do we get it? As the OP said I get nothing at all to tell me what has happened.

Peter Keila Posted at 8-14 22:58
Hello, unfortunately the same problem exists here.
The app crashes immediately on start-up WITHOUT an error message.
The same problem exists with LightCut.

Hello, there. Sorry for the inconvenience and late response. I had my day off these days.

May we double confirm if you installed the latest version of DJI Mimo APP v1.10.2 from our official website?

Here is the link: https://www.dji.com/ca/downloads/djiapp/dji-mimo

djiuser_STh7qoF9g5lW Posted at 8-18 22:49
I have exactly the same symptoms on a Google Pixel 7 running Android 14. I downloaded the app from your website and loaded it. When I try to run it it just crashes.

I did exactly the same on my wife's Pixel 7 running Android 13 and it works (she was not happy with me stealing her phone and installing apps from unknown sources).

Hi, we apologize for the inconvenience. May we know which version of DJI Mimo App you are using?

djiuser_4DBwoTI3ZquX Posted at 8-16 16:45
Same issue here, Pixel 6 android 14. Crash on start. Really disappointed, brand new gimbal not working :/

Hi, there. Sorry for the inconvenience. May we know if you are using DJI Mimo App? If so, which version of DJI Mimo App you are using?

I have the same Problem I use the pixel 7 pro with the version android 14 beta 5.
The app has the version: "1691464963893-DJI-Mimo-official-release-226621.apk"

Sosonmlg Posted at 8-19 06:10
I have the exact same problem, I currently use the DJI mimo app with the version: "1691464963893-DJI-Mimo-official-release-226621.apk".
(It's the newest version)

_

DJI Wanda Posted at 8-19 05:13
Hi, there. Sorry for the inconvenience. May we know if you are using DJI Mimo App? If so, which version of DJI Mimo App you are using?

Latest version of the app. Very disappointed think I made a mistake by buying this Gimbal. About to travel for 3 months can't practice and learn my gimbal before flight... Really disappointed.

djiuser_4DBwoTI3ZquX Posted at 8-20 17:31
Latest version of the app. Very disappointed think I made a mistake by buying this Gimbal. About to travel for 3 months can't practice and learn my gimbal before flight... Really disappointed.

Hello, there. Sorry for the inconvenience. After confirmation with our engineers, we learned that DJI Mimo App has not been compatible with Andriod 14 yet. You are advised to use an existing compatible Android system version. Thank you for your understanding and support.

DJI Wanda Posted at 8-20 23:58
Hello, there. Sorry for the inconvenience. After confirmation with our engineers, we learned that DJI Mimo App has not been compatible with Andriod 14 yet. You are advised to use an existing compatible Android system version. Thank you for your understanding and support.

Android 14 beta  is at stable launch. All my other apps are working well. In max a month android 14 will be released to public. Its unacceptable for a big tech to not be ready for Android 14. I Should have bought other brand,

djiuser_4DBwoTI3ZquX Posted at 8-21 13:13
Android 14 beta  is at stable launch. All my other apps are working well. In max a month android 14 will be released to public. Its unacceptable for a big tech to not be ready for Android 14. I Should have bought other brand,

We are sorry for the inconvenience. We will keep forwarding your feedback to our engineers.

DJI Wanda Posted at 8-19 05:09
Hello, there. Sorry for the inconvenience and late response. I had my day off these days. May we double confirm if you installed the latest version of DJI Mimo APP v1.10.2 from our official website?Here is the link: https://www.dji.com/ca/downloads/djiapp/dji-mimo

Yes ..the newest Version.

djiuser_Rv6pT6m2RFBZ Posted at 8-25 06:00
Yes ..the newest Version.

We apologize for the inconvenience. After confirmation with our engineers, we learned that the DJI Mimo App has not been compatible with Andriod 14 yet. You are advised to use an existing compatible Android system version. We will keep forwarding your feedback to our engineers.