Hi, my Ronin RS2 is already used for i think more or less than a year. Then suddenly the LCD screen went black, but all the functions is still working.

Hi, fansfd5f93e4, Thank you for reaching out. We'll forward your concern to our relevant team for further checking. We'll you know once we receive an update.

DJI Gamora Posted at 5-31 18:25
Hi, fansfd5f93e4, Thank you for reaching out. We'll forward your concern to our relevant team for further checking. We'll you know once we receive an update.

Hi Gamora,

Thank you for your response. Everything else is still working, even the touch function. The only issue is the black screen. Now I'm only relying to the app function to change the mode and setting of the gimbal.

fansfd5f93e4 Posted at 6-1 06:46
Hi Gamora,

Thank you for your response. Everything else is still working, even the touch function. The only issue is the black screen. Now I'm only relying to the app function to change the mode and setting of the gimbal.

Hi, fansfd5f93e4. Thank you for the reply. Please check the firmware version of the gimbal, if it is not the latest version, you can refresh the firmware of the gimbal first, and then restart the gimbal to try; If the touch screen of the gimbal is still black after several attempts, it may be a screen hardware failure, you need to send the equipment back for testing. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support).

DJI Gamora Posted at 6-2 03:10
Hi, fansfd5f93e4. Thank you for the reply. Please check the firmware version of the gimbal, if it is not the latest version, you can refresh the firmware of the gimbal first, and then restart the gimbal to try; If the touch screen of the gimbal is still black after several attempts, it may be a screen hardware failure, you need to send the equipment back for testing. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support).

Hi Gamora,

Firmware is up to date. Sad to say I think it is a hardware issue. Just can't figure out how did the screen died as it was never wet or drop, it was always in the bag after the shoot. One morning i turn it on to use it screen went black. Anyways I can't create ticket for repair where i'm from.

fansfd5f93e4 Posted at 6-2 11:54
Hi Gamora,

Firmware is up to date. Sad to say I think it is a hardware issue. Just can't figure out how did the screen died as it was never wet or drop, it was always in the bag after the shoot. One morning i turn it on to use it screen went black. Anyways I can't create ticket for repair where i'm from.

LCD screen protection film is still even attached.

fansfd5f93e4 Posted at 6-2 11:58
LCD screen protection film is still even attached. [view_image]

Hi, fansfd5f93e4. Thank you for the reply. If the above steps did not resolve the issue, we highly suggest sending it to us for proper diagnosis.  You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support). Please note that the warranty service can be claimed depending on the result of the Damage Assessment. Thank you for your kind understanding and continued support.

DJI Gamora Posted at 6-6 21:47
Hi, fansfd5f93e4. Thank you for the reply. If the above steps did not resolve the issue, we highly suggest sending it to us for proper diagnosis.  You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support). Please note that the warranty service can be claimed depending on the result of the Damage Assessment. Thank you for your kind understanding and continued support.

Hi Gamora, The country/region where I'm from is not listed on the support or creating a ticket. I'm from United Arab Emirates, Dubai

fansfd5f93e4 Posted at 6-11 13:52
Hi Gamora, The country/region where I'm from is not listed on the support or creating a ticket. I'm from United Arab Emirates, Dubai

Hi, fansfd5f93e4. Please check our PM. Thank you.