Hey all,

Using my Osmo 6 on a Skype call and the gimbal unexpectedly dropped out of landscape mode twice. I don't believe it was a power loss issue as it went straight to portrait mode with no problem.

Is there a way can get it to STAY in landscape?

Setup:
Osmo 6
iPhone 13 mini (with brace)
DJI Mic

TIA

Hi, PoorDadTech. Thank you for reaching out. To properly switch the orientation, please follow the steps below:

1. Power on Osmo Mobile 6 and press the composition button twice to switch between the two orientations. (Recommended)
2. You can also switch between portrait and landscape by rotating the gimbal (roll axis) manually. (Note: Please operate with care to prevent your mobile phone from being damaged).

DJI Gamora Posted at 5-31 17:25
Hi, PoorDadTech. Thank you for reaching out. To properly switch the orientation, please follow the steps below:

1. Power on Osmo Mobile 6 and press the composition button twice to switch between the two orientations. (Recommended)

Thank you for the reply, but as I mentioned the issue is with it dropping out from landscape mode. I have no issues switching between modes, it just doesn't hold it in landscape.

Do you have power save switched on?

DJI-Osmo-User-1 Posted at 6-1 08:49
Do you have power save switched on?

Good question, I'm not sure. I looked through the manual and didn't find anything on power saving mode.

So from the camera view tap the three dots bottom left, this is on iOS. From the pop up menu touch the bottom icon (4 squares)  set the sleep time to disable.

PoorDadTech Posted at 6-1 04:08
Thank you for the reply, but as I mentioned the issue is with it dropping out from landscape mode. I have no issues switching between modes, it just doesn't hold it in landscape.

Hi, PoorDadTech. Thank you for your clarification. Can you please provide us a sample video for further checking? Please provide the firnware version as well.

Hey,
same Problem here.
Using Osmo Mobile 6 with Iphone 13.

When switching to Landscape Mode, it just stops working after approx. 30 seconds.


Please help :-)

ps.

Does anyone have an advice for me?

dpiet80 Posted at 8-21 10:10
Hey,
same Problem here.
Using Osmo Mobile 6 with Iphone 13.

At the end the system status indicator pulsed green twice indicating the gimbal went into standby mode.

Hmm, the problem only occurs in landscape mode. If in portrait mode, it works fine all the time. Standby time is set to 10 minutes...

dpiet80 Posted at 8-21 10:10
Hey,
same Problem here.
Using Osmo Mobile 6 with Iphone 13.

Hi there,
thank you for reaching out.

We apologize for the inconvenience. You may follow our recommendations below regarding this situation.

> Update firmware
> Restart the device and perform gimbal calibration
> Save important files and re-install the app via this link

We thank you for your cooperation.

dpiet80 Posted at 8-25 11:44
Hmm, the problem only occurs in landscape mode. If in portrait mode, it works fine all the time. Standby time is set to 10 minutes...

Your camera is mounted way off-center.  In portrait mode it doesn't matter, but in landscape mode the motors have to torque the phone to keep it in place and they are overworked.