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Suddenly drops out of landscape mode
2298 6 2023-5-31
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PoorDadTech
lvl.1

United States
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Hey all,

Using my Osmo 6 on a Skype call and the gimbal unexpectedly dropped out of landscape mode twice. I don't believe it was a power loss issue as it went straight to portrait mode with no problem.

Is there a way can get it to STAY in landscape?

Setup:
Osmo 6
iPhone 13 mini (with brace)
DJI Mic

TIA
2023-5-31
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DJI Gamora
Administrator

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Hi, PoorDadTech. Thank you for reaching out. To properly switch the orientation, please follow the steps below:

1. Power on Osmo Mobile 6 and press the composition button twice to switch between the two orientations. (Recommended)
2. You can also switch between portrait and landscape by rotating the gimbal (roll axis) manually. (Note: Please operate with care to prevent your mobile phone from being damaged).
2023-5-31
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PoorDadTech
lvl.1

United States
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DJI Gamora Posted at 5-31 17:25
Hi, PoorDadTech. Thank you for reaching out. To properly switch the orientation, please follow the steps below:

1. Power on Osmo Mobile 6 and press the composition button twice to switch between the two orientations. (Recommended)

Thank you for the reply, but as I mentioned the issue is with it dropping out from landscape mode. I have no issues switching between modes, it just doesn't hold it in landscape.
2023-6-1
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DJI-Osmo-User-1
Second Officer
United Kingdom
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Do you have power save switched on?
2023-6-1
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PoorDadTech
lvl.1

United States
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DJI-Osmo-User-1 Posted at 6-1 08:49
Do you have power save switched on?

Good question, I'm not sure. I looked through the manual and didn't find anything on power saving mode.
2023-6-2
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DJI-Osmo-User-1
Second Officer
United Kingdom
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So from the camera view tap the three dots bottom left, this is on iOS. From the pop up menu touch the bottom icon (4 squares)  set the sleep time to disable.
2023-6-4
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DJI Gamora
Administrator

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PoorDadTech Posted at 6-1 04:08
Thank you for the reply, but as I mentioned the issue is with it dropping out from landscape mode. I have no issues switching between modes, it just doesn't hold it in landscape.

Hi, PoorDadTech. Thank you for your clarification. Can you please provide us a sample video for further checking? Please provide the firnware version as well.
2023-6-5
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