Please select Into the mobile phone version | Continue to access the computer ver.
Firmware incompatiblility message in goggles
1398 3 2023-5-31
Uploading and Loding Picture ...(0/1)
o(^-^)o
Craig_Tas
lvl.4
Flight distance : 2998255 ft
Australia
Offline

Just purchased, charged, setup completed and can even fly it around but I get this Firmware incompatibility message in the status menu of the goggles and it just won't go away.
Any reason why this is the case?

I have checked all firmware versions, reset all the devices and it still won't go away.
2023-5-31
Use props
DJI Paladin
Administrator
Flight distance : 318 ft

Offline

Hi there. Thank you for reaching out and we're sorry for the trouble. Kindly install the DJI Assistant 2 software on your PC or MAC and please update/refresh the firmware of your Avata, Goggles, and Remote and see if the issue persists. After updating/refreshing the firmware and still the issue persists, please provide us a screenshot showing the error message so we can check. Please keep us posted. Thank you.

https://www.dji.com/downloads/so ... sumer-drones-series
2023-6-1
Use props
Craig_Tas
lvl.4
Flight distance : 2998255 ft
Australia
Offline

Resolved, bit disapointed you have to go to these lengths to install the firmware but at least now it's all fixed.
2023-6-6
Use props
DJI Paladin
Administrator
Flight distance : 318 ft

Offline

Craig_Tas Posted at 6-6 21:45
Resolved, bit disapointed you have to go to these lengths to install the firmware but at least now it's all fixed.

Hello, Craig. Sorry for the late response. We're glad that you managed to isolate the issue that you experienced. Please note that if you own multiple batteries for your DJI Avata, it requires updating the battery along with the drone respectively. Should you have other inquiries, please don't hesitate to reach us. Have a nice day ahead!
2023-6-12
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules