M3E Unable To fly in regular blue zone
1003 10 2023-6-1
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AbirShopnobaj
lvl.2
Flight distance : 6804308 ft
Bangladesh
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I have recently bought a Mavic 3 Enterprise for mapping. Usually, I do that with Phantom 4 pro v2 or Phantom RTK and M300 Lidar.
In my city, The airport authorization zones are very familiar to me and I'm working here as a professional drone pilot, for around 6-7 years with dji devices.
The new Mavic 3 Enterprise device is behaving very unusually. Since I got the device I could not manage to fly it outside my room.
It only flies indoors. I've tried several methods of unlocking any of them did not work.
I've attached several screenshots and photos for reference of the notification and device details. I hope the forum can give me a solution.

Screenshot_20230601-191145.png Screenshot_20230601-180616.png Screenshot_20230601-180503.png Screenshot_20230601-180449.png Screenshot_20230601-180432.png b22fe030-6529-44ad-a972-b1c7e572dda1.jpeg faf1fe7d-f6c7-4e49-a692-016c729a1573.jpeg
2023-6-1
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djiuser_zKR5HFX3a2EC
lvl.4
Flight distance : 474537 ft
United States
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Looking at your map, isn't that a red zone? Red zone means no flying at all for whatever reason. I thought you said blue zone? I don't see any blue zone on your map. Where I fly it's close to a small airport or I have blue zone. I just log in dji flysafe and request zone unlock. Within a minute I am accepted and flying with no problem.
Screenshot_20230601_140324_Chrome.jpg
2023-6-1
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AbirShopnobaj
lvl.2
Flight distance : 6804308 ft
Bangladesh
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djiuser_zKR5HFX3a2EC Posted at 6-1 11:05
Looking at your map, isn't that a red zone? Red zone means no flying at all for whatever reason. I thought you said blue zone? I don't see any blue zone on your map. Where I fly it's close to a small airport or I have blue zone. I just log in dji flysafe and request zone unlock. Within a minute I am accepted and flying with no problem.

I think you didn't understand my actual problem. please read the msg and images carefully.
I'm a certified & experienced pilot I know the system of flying in an authorised zone.

I want attention from DJIII O>official person here.
2023-6-1
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djiuser_zKR5HFX3a2EC
lvl.4
Flight distance : 474537 ft
United States
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AbirShopnobaj Posted at 6-1 11:26
I think you didn't understand my actual problem. please read the msg and images carefully.
I'm a certified & experienced pilot I know the system of flying in an authorised zone.


You do know there is a private massage for dji staff right? Lol. The forum is for drone users o.O
2023-6-1
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LV_Forestry
Second Officer
Flight distance : 4726654 ft
Latvia
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2023-6-1
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AbirShopnobaj
lvl.2
Flight distance : 6804308 ft
Bangladesh
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Please understand my problem properly, I know the procedure of geo zone unlocking, This drone is not flying anywhere in my country, not even in a clear zone.
2023-6-2
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LV_Forestry
Second Officer
Flight distance : 4726654 ft
Latvia
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AbirShopnobaj Posted at 6-2 01:56
Please understand my problem properly, I know the procedure of geo zone unlocking, This drone is not flying anywhere in my country, not even in a clear zone.

Check that the drone has been activated, paired with a valid email address.  

If this is the case and it doesn't work, send an email to enterprise@dji.com you will save your time.  

Because we want to try to understand, but we do with the information you give us.  Initially you mention a no fly zone near an airport and now it's the whole country.
2023-6-2
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AbirShopnobaj
lvl.2
Flight distance : 6804308 ft
Bangladesh
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LV_Forestry Posted at 6-2 02:49
Check that the drone has been activated, paired with a valid email address.  

If this is the case and it doesn't work, send an email to enterprise@dji.com you will save your time.  

Frutfull reply thanks a lot
2023-6-2
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LV_Forestry
Second Officer
Flight distance : 4726654 ft
Latvia
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AbirShopnobaj Posted at 6-2 02:59
Frutfull reply thanks a lot

Have you solved the problem or are you going to write to DJI?
2023-6-2
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AbirShopnobaj
lvl.2
Flight distance : 6804308 ft
Bangladesh
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LV_Forestry Posted at 6-2 03:04
Have you solved the problem or are you going to write to DJI?

Not solved, I've created a link of last flight log data of the aircraft to share with dji.

I think this is a country lock type of issue.
2023-6-2
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LV_Forestry
Second Officer
Flight distance : 4726654 ft
Latvia
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AbirShopnobaj Posted at 6-2 04:16
Not solved, I've created a link of last flight log data of the aircraft to share with dji.

I think this is a country lock type of issue.

Could be yes. Let us know
2023-6-2
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