Hi,

Two of my posts have been taken down, or i cannot find them and No one has replied and no one from DJI has contacted me.

I have had my Mini 3 pro for two months. Everything was working fine up until yesterday.

I calibrated before i used it
There was very, very light wind
I was using a Freewell n64 ND filter

The first footage i took was fine, no problems at all, great quality. Then the next batch of footage, is all wobbly and unusable. One part of the footage
is in focus, the rest wobbles. This is really bad.

Please, can someone at least reply or someone from DJI contact me so they can advise me on what I need to do. I have checked Youtibe for a fix but nothing on there.

Please, some help me!

Thanks

Hi there. Apologies for any inconvenience.  Because we can't guarantee its performance since this is not an official DJI ND filter, may you please confirm if the issue still happens when there's no filter attached? If the issue still occurs without the filter, we may need to ask for the original video file for us to check. Looking forward to your reply.

DJI Diana Posted at 6-5 10:14
Hi there. Apologies for any inconvenience.  Because we can't guarantee its performance since this is not an official DJI ND filter, may you please confirm if the issue still happens when there's no filter attached? If the issue still occurs without the filter, we may need to ask for the original video file for us to check. Looking forward to your reply.

Hello Diana. Thank you. DJI Tony the admin replied on another thread and i have uploaded a file titled 'wobble' so the footage can be viewed.

Many thanks

WhatsNotToHike Posted at 6-5 22:04
Hello Diana. Thank you. DJI Tony the admin replied on another thread and i have uploaded a file titled 'wobble' so the footage can be viewed.

Many thanks

No worries. Feel free to reach out at any time for any inquiries you might have in the future. We're here to help. Thank you.

DJI Diana Posted at 6-6 03:36
No worries. Feel free to reach out at any time for any inquiries you might have in the future. We're here to help. Thank you.

Hello Diana.

I have replied to Tony but out of courtesy, wanted to update you too, while I wait for Tony to reply.

I took the Mini 3 pro out this evening, without a filter and the problem persists. Everything was working ok until I tried the 'Spotlight' mode and immediately the wobble effect started happening. So i landed the drone, switched it off and then flew it again. However, as soon as I switched it on again, it was wobbly footage immediately, as if it was still in spotlight mode but it wasn't.

So i think my drone is faulty. I have only flown it 4 times in total and I'm very disappointed. I bought it brand new only 7 weeks ago so obviously still under warranty. I didn't buy it from the DJI store, I bought it from Photospecialist https://www.photospecialist.es/dji-mini-3-pro-smart-controller
But I believe i send the drone back to DJI, correct? I will need some guidance on how to do that as I cannot figure it out on the DJI support sections. Please can you help me with that? Pm me if it's easier.

When it's replaced, i would like a brand new, unopened one in return, rather than a second hand one, as this is practically brand new!

Many thanks for your help.

WhatsNotToHike Posted at 6-6 12:25
Hello Diana.

I have replied to Tony but out of courtesy, wanted to update you too, while I wait for Tony to reply.

Thank you for the information. In this case, we recommend sending the device to our facility for a proper diagnosis. You can contact our relevant team through this link: https://www.dji.com/support for further assistance at the request to start a case and investigation on the said incident. Please provide us with your case number, and we will make note of your request, but we cannot guarantee this because it is subject to approval. Thank you for your understanding and support.

DJI Diana Posted at 6-6 15:41
Thank you for the information. In this case, we recommend sending the device to our facility for a proper diagnosis. You can contact our relevant team through this link: https://www.dji.com/support for further assistance at the request to start a case and investigation on the said incident. Please provide us with your case number, and we will make note of your request, but we cannot guarantee this because it is subject to approval. Thank you for your understanding and support.

Hi Diana.

I have PM'd you my case number. Many thanks.

WhatsNotToHike Posted at 6-7 00:24
Hi Diana.

I have PM'd you my case number. Many thanks.

Hello. I received and replied to your message. Kindly check. Thank you.

DJI Diana Posted at 6-7 07:39
Hello. I received and replied to your message. Kindly check. Thank you.

Hello Diana. I've sent you a new pm. I see my return is still saying 'not received ' and after 6 days, this makes me worry. Can you send me a message to let me know what is happening? Thanks.

WhatsNotToHike Posted at 6-12 22:29
Hello Diana. I've sent you a new pm. I see my return is still saying 'not received ' and after 6 days, this makes me worry. Can you send me a message to let me know what is happening? Thanks.

Hi there, I managed to find your case number. And I notice the package has just been delivered today. It may take one or two working days to record your package in our system. Hope you can wait for the update patiently.

Hi. I spoke with a really nice person yesterday and he said they would try their best to have my drone sent back today (I have a trip next week so would love to have it before I leave) I noticed the drone is now repaired and can you tell me if it will be posted back today? I hope so! Many thanks, everyone has been great.super customer service!

WhatsNotToHike Posted at 6-16 03:08
Hi. I spoke with a really nice person yesterday and he said they would try their best to have my drone sent back today (I have a trip next week so would love to have it before I leave) I noticed the drone is now repaired and can you tell me if it will be posted back today? I hope so! Many thanks, everyone has been great.super customer service!

Hi there, upon checking your case, the repair is finished and we will ask the corresponding team to ship out the package asap.

DJI Mindy Posted at 6-16 03:30
Hi there, upon checking your case, the repair is finished and we will ask the corresponding team to ship out the package asap.

Hi. My drone has been repaired and shipped but the tracking number for ups says 'not recognised'  this makes me worried. Please can you check for me?  Thanks

WhatsNotToHike Posted at 6-18 03:19
Hi. My drone has been repaired and shipped but the tracking number for ups says 'not recognised'  this makes me worried. Please can you check for me?  Thanks

We will confirm this with the corresponding team and get back to you asap.

DJI Mindy Posted at 6-18 04:23
We will confirm this with the corresponding team and get back to you asap.

Hi Mindy. Thanks! I can DM my tracking number if you need it?

WhatsNotToHike Posted at 6-18 05:03
Hi Mindy. Thanks! I can DM my tracking number if you need it?

You're welcome. It's okay. We managed to find out the tracking number through your case.

DJI Mindy Posted at 6-18 05:42
You're welcome. It's okay. We managed to find out the tracking number through your case.

Ok, thanks. I know when i spoke in Live chat, they were going to try and send it express delivery as I am going on a trip Tuesday and so was hoping to have it by Monday. I guess we'll see if it arrives tomorrow. Thanks again for your help, great service!

WhatsNotToHike Posted at 6-18 05:44
Ok, thanks. I know when i spoke in Live chat, they were going to try and send it express delivery as I am going on a trip Tuesday and so was hoping to have it by Monday. I guess we'll see if it arrives tomorrow. Thanks again for your help, great service!

We notice that the package is on the way now. You can check the update and the estimated delivery day now.

Is your 3 Pro ok now? Did you not encounter wobble footage again?

ianzaft73 Posted at 4-6 06:07
Is your 3 Pro ok now? Did you not encounter wobble footage again?

Hi. I sent it back and they sent me a new one. No problems since. DJI customer service were absolutely superb!

WhatsNotToHike Posted at 4-6 06:36
Hi. I sent it back and they sent me a new one. No problems since. DJI customer service were absolutely superb!

thank you. I have the same problem like yours

ianzaft73 Posted at 4-6 06:44
thank you. I have the same problem like yours

I suggest getting in touch with DJI as they were great. I just sent it back and they sent me a new one, as I was well within my 12 month warranty. Good luck!

ianzaft73 Posted at 4-6 06:44
thank you. I have the same problem like yours

Hello. We're very sorry to hear about your feedback.You could complete the online repair request on our official website and return it for further diagnosis. Here is the link: https://repair.dji.com/gb/repair/index

WhatsNotToHike Posted at 4-6 06:47
I suggest getting in touch with DJI as they were great. I just sent it back and they sent me a new one, as I was well within my 12 month warranty. Good luck!

Hi, there. Thank you for your support of our product, we will keep moving to provide more products with good quality and more professional customer service.