Hello everybody,

I bought the DJI basic care, but when I go to profile -> Device management -> Value-added Service, it says that "replacement service - invalid".
yet when I go into "account and devices" I can see on the controller that my drone and account are connected? I double checked and certainly entered my S/N correctly so I don't know what went wrong. Anybody able to help out with this?  Did I do something wrong?

regards,
Bart

Hi, Bart. Thank you for reaching out. Just to confirm, is this for the Mini 3 drone?

DJI Gamora Posted at 6-6 01:34
Hi, Bart. Thank you for reaching out. Just to confirm, is this for the Mini 3 drone?

Hi Gamora,

Yes, that's correct, the mini 3!

thx

I had the same issue with my Mini 3 pro, and fixed it by turning the drone and controller on, then swipe down twice from the top of the screen and enable wifi to connect to the internet for it to validate it whilst connected to the drone, then turn it all off and when you turn on again, it should show it as valid.

DJI Gamora Posted at 6-6 01:34
Hi, Bart. Thank you for reaching out. Just to confirm, is this for the Mini 3 drone?

Hi Gamora,

I don't know if you did something in the backend, but it is showing valid now!

thank you very much!
Bart

Bartfliet Posted at 6-6 03:08
Hi Gamora,

I don't know if you did something in the backend, but it is showing valid now!

Hi, Bart. Thank you for the update. Great to know that it is showing valid now. Should you need further assistance, don't hesitate to reach us here at DJI Forum again. Have a nice day.