hola estimados de dji tengo un problema con mi recien comprado samsumg m13 android 13 cuando voy a instalar la app me aparece que no es compatible con el dispositivo y eso me tiene mal porque no he podidio trabajar por eso ya tengo todo hablilitado las fuentes desconocidas la depuracion usb todo ayudaaaaaaaaaaaaaa

Hello, there. Sorry for the inconvenience. Would you please tell us the error message you saw?

DJI Wanda Posted at 6-8 00:28
Hello, there. Sorry for the inconvenience. Would you please tell us the error message you saw?

Ese es el mensaje de error que me aparece

Skyvision.drone Posted at 6-8 07:38
Ese es el mensaje de error que me aparece

Thanks for the screenshot provided. According to the error message, your phone may be not compatible with DJI Fly. We recommend you use another phone for urgent flying missions. https://www.dji.com/downloads/djiapp/dji-fly We will also forward your request to the corresponding team.

DJI Mindy Posted at 6-9 01:48
Thanks for the screenshot provided. According to the error message, your phone may be not compatible with DJI Fly. We recommend you use another phone for urgent flying missions. https://www.dji.com/downloads/djiapp/dji-fly We will also forward your request to the corresponding team.

Ok ya saben el modelo Samsung m13 para que lo tengan en cuenta para la próxima actualización

Skyvision.drone Posted at 6-9 06:09
Ok ya saben el modelo Samsung m13 para que lo tengan en cuenta para la próxima actualización

We will forward your suggestion to the relevant team. Thanks for your understanding and support.

No puedo instalar la aplicacion en una tablet Samsung A3 android no permitir instalar la app dji mini3

Francisco Romo Posted at 1-9 14:57
No puedo instalar la aplicacion en una tablet Samsung A3 android no permitir instalar la app dji mini3

Hello, there. Sorry for the inconvenience. May we know what did it prompt when you installed the DJI FLY App on the device？

DJI Wanda Posted at 1-9 19:58
Hello, there. Sorry for the inconvenience. May we know what did it prompt when you installed the DJI FLY App on the device？

Just. Said "app not install "

No puedo instalar la aplicacion en una tablet Samsung A3 android no permitir instalar la app dji mini3

Francisco Romo Posted at 1-11 14:25
Just. Said "app not install "

Thank you for your reply. You may refer to the troubleshooting steps below:
1. Go to the mobile phone’s “System Settings” and find “Installing an Unknown Application”. Enable the “Allow application installation from this source” switch.

2. Check the mobile phone’s internal storage, and clear its cache. The remaining memory must be greater than 2GB.
3. If the “Installing an Unknown Application” setting has been enabled, please back up the photos and videos. Uninstall the earlier version of the app and then restart the mobile phone. Download and install the app from the DJI official website. https://www.dji.com/downloads/djiapp/dji-fly
4. If the DJI Fly app cannot be installed from the browser, try to find the APK file of the DJI Fly in the File Manager for installation. (Alternatively, re-download the installation package, and move it to the device’s internal storage root directly for installation.)

5. Check whether the network/device has the permissions for the DJI app (some networks or systems have no permissions for the DJI app, and the DJI app may not be installed, and some customized devices have not obtained the permissions for the DJI app).