I sent the avatar warranty from March 20, until now for almost 3 months but have not received an answer from dji. always on standby. very disappointing

I think youve been unlucky,    Ive had 4 recent dealings with the warrenty and they have all been good and dealt with within 5 days.

DAFlys Posted at 6-8 23:24
I think youve been unlucky,    Ive had 4 recent dealings with the warrenty and they have all been good and dealt with within 5 days.

I really don't understand, I have 2 warranty cases that DJI's support team only says need to wait, but there is no specific timeline. Do you do it yourself or through the dealer network?

Tom 007 Posted at 6-8 23:27
I really don't understand, I have 2 warranty cases that DJI's support team only says need to wait, but there is no specific timeline. Do you do it yourself or through the dealer network?

There is no dealer network here so you create a case at repair.dji.com and then provide a shipping label and an eta.

Hi there, we are sorry to know about this. Could you please provide us with the reference number such as the case number or serial number for further confirmation?

DJI Mindy Posted at 6-9 02:34
Hi there, we are sorry to know about this. Could you please provide us with the reference number such as the case number or serial number for further confirmation?

CAS-12236130-Y0M4F1 : here is the case number
1581F4QWD225S001Q1T0 : here is the serial number
looking forward to your help . thank you very much

Tom 007 Posted at 6-9 04:20
CAS-12236130-Y0M4F1 : here is the case number
1581F4QWD225S001Q1T0 : here is the serial number
looking forward to your help . thank you very much

Hello, there. Thanks for your reply. We will check and confirm with our teams.

I think the same as DAFlys. I had a few issues and all were resolved quickly and at no charge (except a really bad crash that was my fault). Even then the price was pretty low.

soo..... I bought a brand new mavic 3 classic, 5 min in and it goes buts and crashes on its own
.... send it in and they wont cover it.. never hit a tree, was just flying normal, ot threw a bunch of error codes and went crazy.. anyone on here have a way to guide me on how to go further with this??

djiuser_gXD1ZZSLPw1S Posted at 6-17 18:07
soo..... I bought a brand new mavic 3 classic, 5 min in and it goes buts and crashes on its own
.... send it in and they wont cover it.. never hit a tree, was just flying normal, ot threw a bunch of error codes and went crazy.. anyone on here have a way to guide me on how to go further with this??

Please contact service center for assistance