Save to SD card and not to phone memory
Save to SD card and not to iPhone memory

The problem I'm having, and have searched without luck for a fix, is I filmed several videos last week and more today and whilst the videos from last week will play off SD card in my PC and from within the DJI GO 4 app's "album" section,  the clips I shot today will ONLY play on my iPhone, they're not showing up on the drones internal storage nor on the drones SD card, which is only new an dfully functional.

All of today's videos are [color=var(--yt-spec-text-primary)][size=1.4]showing up in within the DJI GO 4 app, under the "editor" tab then in the "album" collection and all play no drama on my iPhone, these same video files, and some images too from today, are nowhere to be found on my SD card nor on the Mavic Air internal memory space.
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It's like they wrote purely and ONLY to the iPhone .... ?  It's got me absolutely stumped !!! They're not in my default iPhone video folder anywhere either as I haven't downloaded the clips yet - I literally can only view these files on my iPhone within the DJI GO 4 app.


I have the cache set relatively high on my iPhone in case I ever had issues but has that made the drone record only to my phone and not to the SD card for some reason ?
I know the camera / drone recorded them all as I can play it on my phone from within the app but I just can't get them on my SD card ... which I need to do so I can edit them in filmora.
I need them on my PC but can't drag them over when they're only showing up in my iPhone ... it's doing my head in !!!
I've even tried suggestions like plugging the drone directly into my PC with the USB-C cord however that has done nothing either as the files seem to be only saved on my phone.
I even checked in the storage section with the app when my drone is on and that says I've chosen SD card too so I just can't understand why all of todays files have saved to my iphone and not the SD card - I did push recird on the phone each time - this "shouldn't" matter I wouldn't think as that is how I've always done it.
Someone online did say you should hit record on the remote and not the phone otherwise it will save to your phone and not your drones SD card but that doesn't seem right, it's never been an issue before.


P L E A S E   HELP !!!!


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Hi there. Thank you for reaching out and we're sorry for the trouble. Please confirm what specific SD card are you using. You may try to back up all the files on your SD card and please reformat it to and have a test flight to see if the issue persists. In addition, please try to sync all the flight records on the DJI Go 4 app then reinstall the app. Please keep us posted after further test flights. Thank you for your understanding and support.