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Country code not updated and distance limitations [RESOLVED]
2614 11 2023-6-23
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Amit Dunsky
Second Officer
Flight distance : 1083205 ft
Israel
Offline

Hi.

Gear:
  • DJI Avata.
  • Integra Goggles.
  • Motion 2 controller.


Following the latest firmware update, I'm getting a constant "Country code not updated" message on my screen and in my flight logs. Additionally, my flight distance is limited to 50 meters.
I know - the first reaction is "login to your DJI account", but beleieve me when I say - I'm not new to the DJI world, the Avata is not my only drone, so I know my way around the DJI services maze, and the drone is logged in to the account. I can see it linked to my DJI account, and I can upload the flight logs to the account. So it is linked. Also, altough the logs suggests so, it is clearly visiable in the screenshot that there isn't any GPS problem.

I tried refreshing the formware using Assistant 2, but to no avail.

This is SO FRUSTRATING...

Any help will be much appreciated!
Thank you in advance.

avata Screenshot 2023-06-23 221858.jpg

avata-logs.png


2023-6-23
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dnddad324
First Officer
Flight distance : 12536706 ft
United States
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I would try plugging the Integra's into your phone. I remember having to do that only once when I first got my Integra's. Maybe somehow the update reset the GPS.
2023-6-23
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Amit Dunsky
Second Officer
Flight distance : 1083205 ft
Israel
Offline

dnddad324 Posted at 6-23 13:18
I would try plugging the Integra's into your phone. I remember having to do that only once when I first got my Integra's. Maybe somehow the update reset the GPS.

Hi.

Sure. I did that to update the firmware. I also made another try using the Assistant 2 app. Both multiple times, both to no avail.

Thank you
2023-6-23
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DJI Paladin
Administrator
Flight distance : 318 ft

Offline

Hi there. Thank you for reaching out and we're sorry for the trouble. You may try this troubleshooting to rectify the error message:

1. Refresh the Flysafe Database using the DJI Fly app. To do so, connect the drone to the mobile phone (same setup during activation), run the DJI Fly app, and go to Settings> About>FlySafe Database. Follow the prompts to update/refresh.
2. Refresh the firmware of the goggles and the remote controller using the DJI Assistant 2 (Consumer Drones Series). You may install it from this link. For the steps, kindly check this

3. Restart all devices, and check if the same error message appears.
We look forward to your update. Thank you for your understanding and cooperation.
2023-6-23
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Amit Dunsky
Second Officer
Flight distance : 1083205 ft
Israel
Offline

DJI Paladin Posted at 6-23 21:29
Hi there. Thank you for reaching out and we're sorry for the trouble. You may try this troubleshooting to rectify the error message:

1. Refresh the Flysafe Database using the DJI Fly app. To do so, connect the drone to the mobile phone (same setup during activation), run the DJI Fly app, and go to Settings> About>FlySafe Database. Follow the prompts to update/refresh.

Thank you for the information.
I actually did all that before writing this post here, yet it did not help.
Eventually, I was able to overcome this problem with the following steps:
  • Unbind the aircraft from my DJI account.
  • Reset everything back to factory defaults (also, to be on the safe side: I formatted all storages - the drone's internal and external, as well as the Integra's).
  • Reboot the drone, the MC2 and the Integra.
  • Rebind the aircraft to my DJI account.
  • Download and re-install the latest DJI Assistant 2 (Consumer Drones Series).
  • Connect each of the Drone, Integra Goggles and the Motion Controller 2 to my PC, and refresh the latest firmware, even though it was already installed.
Once the all those steps were completed, the "Country code not updated" error message was gone, as are the distance and height limitations.
Again, Thank you.
2023-6-24
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DJI Paladin
Administrator
Flight distance : 318 ft

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Amit Dunsky Posted at 6-24 13:38
Thank you for the information.
I actually did all that before writing this post here, yet it did not help.
Eventually, I was able to overcome this problem with the following steps:

Thank you for keeping us posted, Amit. We're very glad to know that you managed to isolate this issue that you experienced. We also appreciate you for sharing the troubleshooting steps that you performed. Should you have other inquiries, please don't hesitate to reach us. Thank you for always choosing DJI!
2023-6-25
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djiuser_dsGLyx6E5Qht
New
New Zealand
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Hi, I also have an Avata with the same issue "Country code not updated" and could not remove it by following DJI Paladin's troubleshooting instructions. However I am a newbie and do not have the expertise to do all the steps that Amit took. How else do I remove this error message ?
2023-9-5
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Amit Dunsky
Second Officer
Flight distance : 1083205 ft
Israel
Offline

djiuser_dsGLyx6E5Qht Posted at 9-5 00:18
Hi, I also have an Avata with the same issue "Country code not updated" and could not remove it by following DJI Paladin's troubleshooting instructions. However I am a newbie and do not have the expertise to do all the steps that Amit took. How else do I remove this error message ?

You will need to follow the steps I've taken. It really is not too complicated and does not require any prior knowledge. Just go with the flow I described, step by step, and you should be good.
For me - it resolved the issue, so I presume it should help you too.
2023-9-5
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Ghost of Oynx
lvl.1
Flight distance : 7280 ft

United States
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Amit Dunsky Posted at 6-24 13:38
Thank you for the information.
I actually did all that before writing this post here, yet it did not help.
Eventually, I was able to overcome this problem with the following steps:

I've been SO frustrated, you giving me hope is a Godsend. Fingers crossed, I'll let you know if it works.
2023-12-16
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GTHero
lvl.4
Flight distance : 1555499 ft
Australia
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Amit Dunsky Posted at 9-5 11:30
You will need to follow the steps I've taken. It really is not too complicated and does not require any prior knowledge. Just go with the flow I described, step by step, and you should be good.
For me - it resolved the issue, so I presume it should help you too.

I had the same country code message, but without the 50 metres distance limit.  However, I'm in a FCC zone country (Australia) and was getting CE-level transmission power.  I followed your 'fix' instructions and the country code message went away.  Unfortunately, it didn't help the transmission problems.
2023-12-17
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Amit Dunsky
Second Officer
Flight distance : 1083205 ft
Israel
Offline

GTHero Posted at 12-17 00:22
I had the same country code message, but without the 50 metres distance limit.  However, I'm in a FCC zone country (Australia) and was getting CE-level transmission power.  I followed your 'fix' instructions and the country code message went away.  Unfortunately, it didn't help the transmission problems.

There's an easy fix for getting FCC mode anywhere in the world. Look it up online. You'll find it in minutes, and it is as easy as saving a file into a folder.
2023-12-17
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Amit Dunsky
Second Officer
Flight distance : 1083205 ft
Israel
Offline

Ghost of Oynx Posted at 12-16 20:49
I've been SO frustrated, you giving me hope is a Godsend. Fingers crossed, I'll let you know if it works.

It should work for you too.
2023-12-17
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