Hi.

Gear:

• DJI Avata.
• Integra Goggles.
• Motion 2 controller.
  

Following the latest firmware update, I'm getting a constant "Country code not updated" message on my screen and in my flight logs. Additionally, my flight distance is limited to 50 meters.
I know - the first reaction is "login to your DJI account", but beleieve me when I say - I'm not new to the DJI world, the Avata is not my only drone, so I know my way around the DJI services maze, and the drone is logged in to the account. I can see it linked to my DJI account, and I can upload the flight logs to the account. So it is linked. Also, altough the logs suggests so, it is clearly visiable in the screenshot that there isn't any GPS problem.

I tried refreshing the formware using Assistant 2, but to no avail.

This is SO FRUSTRATING...

Any help will be much appreciated!
Thank you in advance.

I would try plugging the Integra's into your phone. I remember having to do that only once when I first got my Integra's. Maybe somehow the update reset the GPS.

dnddad324 Posted at 6-23 13:18
I would try plugging the Integra's into your phone. I remember having to do that only once when I first got my Integra's. Maybe somehow the update reset the GPS.

Hi.

Sure. I did that to update the firmware. I also made another try using the Assistant 2 app. Both multiple times, both to no avail.

Thank you

Hi there. Thank you for reaching out and we're sorry for the trouble. You may try this troubleshooting to rectify the error message:

1. Refresh the Flysafe Database using the DJI Fly app. To do so, connect the drone to the mobile phone (same setup during activation), run the DJI Fly app, and go to Settings> About>FlySafe Database. Follow the prompts to update/refresh.
2. Refresh the firmware of the goggles and the remote controller using the DJI Assistant 2 (Consumer Drones Series). You may install it from this link. For the steps, kindly check this

3. Restart all devices, and check if the same error message appears.
We look forward to your update. Thank you for your understanding and cooperation.

DJI Paladin Posted at 6-23 21:29
Hi there. Thank you for reaching out and we're sorry for the trouble. You may try this troubleshooting to rectify the error message:

1. Refresh the Flysafe Database using the DJI Fly app. To do so, connect the drone to the mobile phone (same setup during activation), run the DJI Fly app, and go to Settings> About>FlySafe Database. Follow the prompts to update/refresh.

Thank you for the information.
I actually did all that before writing this post here, yet it did not help.
Eventually, I was able to overcome this problem with the following steps:

• Unbind the aircraft from my DJI account.
• Reset everything back to factory defaults (also, to be on the safe side: I formatted all storages - the drone's internal and external, as well as the Integra's).
• Reboot the drone, the MC2 and the Integra.
• Rebind the aircraft to my DJI account.
• Download and re-install the latest DJI Assistant 2 (Consumer Drones Series).
• Connect each of the Drone, Integra Goggles and the Motion Controller 2 to my PC, and refresh the latest firmware, even though it was already installed.
  

Once the all those steps were completed, the "Country code not updated" error message was gone, as are the distance and height limitations.
Again, Thank you.

Amit Dunsky Posted at 6-24 13:38
Thank you for the information.
I actually did all that before writing this post here, yet it did not help.
Eventually, I was able to overcome this problem with the following steps:

Thank you for keeping us posted, Amit. We're very glad to know that you managed to isolate this issue that you experienced. We also appreciate you for sharing the troubleshooting steps that you performed. Should you have other inquiries, please don't hesitate to reach us. Thank you for always choosing DJI!

Hi, I also have an Avata with the same issue "Country code not updated" and could not remove it by following DJI Paladin's troubleshooting instructions. However I am a newbie and do not have the expertise to do all the steps that Amit took. How else do I remove this error message ?

djiuser_dsGLyx6E5Qht Posted at 9-5 00:18
Hi, I also have an Avata with the same issue "Country code not updated" and could not remove it by following DJI Paladin's troubleshooting instructions. However I am a newbie and do not have the expertise to do all the steps that Amit took. How else do I remove this error message ?

You will need to follow the steps I've taken. It really is not too complicated and does not require any prior knowledge. Just go with the flow I described, step by step, and you should be good.
For me - it resolved the issue, so I presume it should help you too.

Amit Dunsky Posted at 6-24 13:38
Thank you for the information.
I actually did all that before writing this post here, yet it did not help.
Eventually, I was able to overcome this problem with the following steps:

I've been SO frustrated, you giving me hope is a Godsend. Fingers crossed, I'll let you know if it works.

Amit Dunsky Posted at 9-5 11:30
You will need to follow the steps I've taken. It really is not too complicated and does not require any prior knowledge. Just go with the flow I described, step by step, and you should be good.
For me - it resolved the issue, so I presume it should help you too.

I had the same country code message, but without the 50 metres distance limit.  However, I'm in a FCC zone country (Australia) and was getting CE-level transmission power.  I followed your 'fix' instructions and the country code message went away.  Unfortunately, it didn't help the transmission problems.

GTHero Posted at 12-17 00:22
I had the same country code message, but without the 50 metres distance limit.  However, I'm in a FCC zone country (Australia) and was getting CE-level transmission power.  I followed your 'fix' instructions and the country code message went away.  Unfortunately, it didn't help the transmission problems.

There's an easy fix for getting FCC mode anywhere in the world. Look it up online. You'll find it in minutes, and it is as easy as saving a file into a folder.

Ghost of Oynx Posted at 12-16 20:49
I've been SO frustrated, you giving me hope is a Godsend. Fingers crossed, I'll let you know if it works.

It should work for you too.

Amit Dunsky Posted at 2023-12-17 12:43
It should work for you too.

Thanks,

Your suggestions worked and I can now fly without restrictions and the counrty code error went away.

I didn't format the drone, controller or goggles but unlinking and refreshing the firmware on all of them worked.

Recoil12 Posted at 3-5 18:30
Thanks,

Your suggestions worked and I can now fly without restrictions and the counrty code error went away.

Amit Dunsky Posted at 2023-6-24 13:38
Thank you for the information.
I actually did all that before writing this post here, yet it did not help.
Eventually, I was able to overcome this problem with the following steps:

I wish you could prepare these steps as a picture and put them in this forum
because it is definitely my problem and that of many other users as well.
Tanx

djiuser_Pgn6GKLCNSOX Posted at 3-29 14:16
I wish you could prepare these steps as a picture and put them in this forum
because it is definitely my problem and that of many other users as well.
Tanx

Note I wrote a step-by-step guide for this procedure.

Amit Dunsky Posted at 3-29 23:49
Note I wrote a step-by-step guide for this procedure.

Sorry
I did all the steps but still this error is there
Of course, I did the update using my Android phone because I didn't see the dji fly program for Windows.

djiuser_Pgn6GKLCNSOX Posted at 3-31 09:55
Sorry
I did all the steps but still this error is there
Of course, I did the update using my Android phone because I didn't see the dji fly program for Windows.

There is no fly app for windows.
To complete step #6, you'll need to download and install DJI Assistant 2 (Consumer Drones Series) . Then, once you connect your Avata to you computer, you'll be able to refresh the firmware.

djiuser_Pgn6GKLCNSOX Posted at 3-31 09:55
Sorry
I did all the steps but still this error is there
Of course, I did the update using my Android phone because I didn't see the dji fly program for Windows.

Hello there. Sorry about the trouble. Please try updating the FlySafe database. To do it, power on the aircraft, goggles, and remote control device. Make sure that all the devices are linked. Connect the USB-C port of the goggles to your smartphone, and run the DJI Fly app. On the app, go to "Profile", and "Settings", and then select "Check for FlySafe Database Updates". If the issue persists, Try updating/refreshing the firmware using the DJI Assistant 2 on a computer. Here is the link to download the Assistant 2: https://www.dji.com/downloads/so ... sumer-drones-series. You can also refer to this link to be guided on using the DJI Assistant 2: https://support.dji.com/help/con ... ;paperDocType=paper. Please feelfree to keep us posted if you need further assistance. Have a nice day.

Tanx a lot
My problem was solved with your help

djiuser_Pgn6GKLCNSOX Posted at 4-1 22:36
Tanx a lot
My problem was solved with your help

I'm glad to help. You can always contact us if you need assistance. We appreciate your valued support.

Purchased a Avata 2 yesterday, and I am currently having this issue.. Followed all the steps from above and nothing is working.

Purchased a Avata 2 yesterday, and I am currently having this issue.. Followed all the steps from above and nothing is working.
SAME
Very frustrating.

ozwaldcore Posted at 4-18 15:48
Purchased a Avata 2 yesterday, and I am currently having this issue.. Followed all the steps from above and nothing is working.
SAME
Very frustrating.

I think i was able to figure out the distance limitations part by going through the connection guide each time you want to use the drone.. however I'm not sure about the Country code part.

I'm suffering with the same problems. Top speed of 17 MPH in Sport mode, coupled with very short range. Followed all the directions above, and now the goggles will no longer refresh on assistant 2.  Contacted DJI, now returning for a replacement.  The rep was gone a long while, came back and said engineering was now aware of the problem and many units are affected.  They will issue an update, but are not sure when.  Great job DJI!  -field tester Dan they call me now apparently...

fansd7dee1d6 Posted at 4-19 07:58
I'm suffering with the same problems. Top speed of 17 MPH in Sport mode, coupled with very short range. Followed all the directions above, and now the goggles will no longer refresh on assistant 2.  Contacted DJI, now returning for a replacement.  The rep was gone a long while, came back and said engineering was now aware of the problem and many units are affected.  They will issue an update, but are not sure when.  Great job DJI!  -field tester Dan they call me now apparently...

Thats actually really good to hear, when i contacted them they asked for my zip code and told me i was in a restricted area.. meanwhile the only airport near me is about 30 mins away. UAV Forecast,DJI Fly, and Airhub all show me clear to fly. My other dones also didnt have any flight limitations, so I figured it had to be something up with the avata 2. Glad hesr they plan on releasing a fix for it. Also, my goggles aren't updating via DJI Assistant either and that was driving me nuts.

izellix Posted at 4-19 11:23
Thats actually really good to hear, when i contacted them they asked for my zip code and told me i was in a restricted area.. meanwhile the only airport near me is about 30 mins away. UAV Forecast,DJI Fly, and Airhub all show me clear to fly. My other dones also didnt have any flight limitations, so I figured it had to be something up with the avata 2. Glad hesr they plan on releasing a fix for it. Also, my goggles aren't updating via DJI Assistant either and that was driving me nuts.

I bought an AVATA 2, and same issue, country code not updated. I think I am going to return this drone until they have a fix. I took one flight, and have this restrictions which sucks.

Hey, just bought avata2, I'm having the same issue with the country code, I've been updating, refreshing with DJI assistant, updated flysafe etc, and to no avail.

What to do? (been here for hours now) should I return it?

bimmer32 Posted at 4-19 20:39
I bought an AVATA 2, and same issue, country code not updated. I think I am going to return this drone until they have a fix. I took one flight, and have this restrictions which sucks.

Hi there. Please check our reply on your thread.

Tim Harris Posted at 4-23 00:34
Hey, just bought avata2, I'm having the same issue with the country code, I've been updating, refreshing with DJI assistant, updated flysafe etc, and to no avail.

What to do? (been here for hours now) should I return it?

We're sorry to read about this, Tim. Please try the steps on this post. Please keep us posted.

DJI Gamora Posted at 4-23 01:12
We're sorry to read about this, Tim. Please try the steps on this post. Please keep us posted.

Hi, just took it outside and let it connect to GPS, and it appears to be removed now, cheers

This should probably be more clear lol, maybe a sticky, as probably almost everyone is sitting at their desk inside setting it up to begin with

Hi all.
I made a step-by-step guide on how to tackle this issue. See the 5th message in this thread.

Tim Harris Posted at 4-23 01:46
Hi, just took it outside and let it connect to GPS, and it appears to be removed now, cheers

This should probably be more clear lol, maybe a sticky, as probably almost everyone is sitting at their desk inside setting it up to begin with

Thanks for the update, Tim. Great to know that the message has been removed already, Tim. Should you need further assistance, please don't hesitate to reach us again here at DJI Forum. Cheers!

I've like to update that I just went outdoors and the "country code not updated" error was gone. My guessing is that it was an low gps signal issue

Amit Dunsky Posted at 2023-6-24 13:38
Thank you for the information.
I actually did all that before writing this post here, yet it did not help.
Eventually, I was able to overcome this problem with the following steps:

I'm having the same issue I tried your recommendations, but still no country code update. I have flashed all software on the drone, motion controller 3 and goggles 3. Still limited on flight distances and height

djiuser_KKe4BOj5cqrs Posted at 4-28 21:23
I'm having the same issue I tried your recommendations, but still no country code update. I have flashed all software on the drone, motion controller 3 and goggles 3. Still limited on flight distances and height

Once you completed all the steps, get your drone out so it can see the sky and get GPS reception. Then you would want to have your goggles connected to your phone (which in turn should be connected to the internet). This will allow for a download of the DB as per your location. Once that's done, reboot everything (drone, rc, goggles) and it should be fine.

I'm having the same issue I tried AMIT's recommendations, but still no country code update. I have flashed all software on the drone, motion controller 3 and goggles 3. Still limited on flight distances and height. i also ensure I am having stable GPS signal already.... Please help.

djiuser_wMh5ZtBPkJsN Posted at 5-1 21:13
I'm having the same issue I tried AMIT's recommendations, but still no country code update. I have flashed all software on the drone, motion controller 3 and goggles 3. Still limited on flight distances and height. i also ensure I am having stable GPS signal already.... Please help.

Make sure you reinstall ("REFRESH") your current firmware on both the drone and the goggles.

Hi Amit, thanks for your reply! Ya I already did that just now before I put down the comment above. Then literally 10 mins ago, i just try again to refresh the firmware, then now suddenly bump into this fail update repeatedly on my goggles v3

paul0303 Posted at 5-2 00:05
Hi Amit, thanks for your reply! Ya I already did that just now before I put down the comment above. Then literally 10 mins ago, i just try again to refresh the firmware, then now suddenly bump into this fail update repeatedly on my goggles v3

[view_image]

I don't think it should be of any problem. If a firmware updates fail, nothing really happens.