Motor ejection during flight
364 2 2023-6-25
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Uberau
lvl.3
Flight distance : 554350 ft
Spain
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I have had an unpleasant encounter with my Avata.
During the final moments of a three-minute flight, the drone became utterly uncontrollable and ultimately crashed into the ground.

I found the crashed Avata on the ground, but one of its motors was missing. After searching for a while, it was located about 15m away, extremely hot (not touchable). It had been torn off. The screws were missing, and one of the propellers from the ejected engine was grinded against the propguard.
I always check the tightness of the screws before I fly and have never had to tighten any on the Avata.
Here is the flight log. Things started to go chaotic at 3:01.
https://app.airdata.com/share/XFYZqr/GENERALNotifications

Does the warranty cover these damages?
I also have care refresh, but I don't know which path to take and how to start fixing this.

motor out.jpg


2023-6-25
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Elephant Apocalypse
Second Officer
Flight distance : 6336594 ft
  • >>>
United States
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Clearly the motor was more ambitious than the others LOL
2023-6-25
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for the incident that happened to your drone. You may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support . Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. Thank you for your understanding and support.
2023-6-25
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