Hello Service team,
I received my new drone after flyaway and want to unbind my old drone and bin my new one. I am using Device Management on my my RC for this and get the message "connect to network! (53260)"
My RC is connected to the drone and to my home network.
Can you help?
Edward

Hi there, please check your current network, or you can switch the network between mobile network and Wi-Fi.

DJI Mindy Posted at 7-2 00:12
Hi there, please check your current network, or you can switch the network between mobile network and Wi-Fi.

I have done that and got the same message

djiuser_3SQ9VAQFEaHn Posted at 7-2 08:28
I have done that and got the same message

Sorry for the late reply. If possible, we suggest you try another network. If it still doesn’t work, we suggest you connect to DJI Assistant 2 to refresh the firmware of the remote controller. If it still doesn’t work, please export the DJI RC log for our further analysis.

Hi was this resolved?

fans06082107 Posted at 9-27 03:27
Hi was this resolved?

Hello, there. May we know if you have the same issue?
If so, please try as suggested by DJI Mindy above and tell us your feedback.

Did anyone figure out how to resolve this issue or how to export your logs? I'm getting a similar "Connect to network" error on my RC Pro even though I'm connected to a network and was successfully able to update firmware and browse the web. I tried multiple networks and even a hot spot.

MavicZach Posted at 4-5 17:42
Did anyone figure out how to resolve this issue or how to export your logs? I'm getting a similar "Connect to network" error on my RC Pro even though I'm connected to a network and was successfully able to update firmware and browse the web. I tried multiple networks and even a hot spot.

Hi, there. We want to know which product model of yours needs to export logs. Could you please provide us with a screenshot of the network connection error?