time offset between video and flight record
520 3 2023-7-6
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dji_dicle
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[size=15.008px]Hello,
[size=15.008px]When I watch recorded video and review flight record, I see time offset between video and flight record.

[size=15.008px]Figure 1 [size=15.008px]https://djidronehelp.s3.dualstack.us-east-1.amazonaws.com/original/2X/1/137864f020ea30766cb85c1f096de7f550e74aa7.jpeg
[size=15.008px]Figure 2 [size=15.008px]https://djidronehelp.s3.dualstack.us-east-1.amazonaws.com/original/2X/f/f54129d61844c0f89a2bb55c9450d0482f161bea.jpeg

[size=15.008px]Figure 1 belongs to flight record from phantomhelp and figure 2 is from the video. Figure 1 and figure 2 indicates same where. You can see it looking pole and a small building beside it. Flight record says time is 13minutes and 26seconds. However, video record says it is 12minutes and 19seconds. Why there is almost 1minutes difference between flight record and video? Video recording starts imediatelly after start motor, so they should be almost synchronized. And it is weird, this offset increase always. At the start point of video, there is not offset maybe until 1-2 minutes. However, then it starts to increase. I also see some times are missing. For example, there is 13minutes 56seconds and 1miliseconds but there is no 13minutes 56seconds and 2miliseconds, it goes to 13minutes 58seconds and 4miliseconds dirrectly.

[size=15.008px]Flight Record https://www.phantomhelp.com/logviewer/6L13K59VJNUZJVTL4KID/#

[size=15.008px]Best regards.

2023-7-6
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DJI Paladin
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Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please try to reupload the images so we can check it further? In addition, please confirm what DJI product are you currently using so we can provide you with an accurate resolution. Please keep us posted. Thank you.
2023-7-6
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dji_dicle
lvl.2

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DJI Paladin Posted at 7-6 22:10
Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please try to reupload the images so we can check it further? In addition, please confirm what DJI product are you currently using so we can provide you with an accurate resolution. Please keep us posted. Thank you.

Hello, thank you for your response. I tried to upload it dirrectly. However, website just lets me upload 1000mb size. Unfortunatelly, my pictures bigger than it. That is why, I added link. Can't you open the link?

We use matrice 300 rtk.

Best regards.
2023-7-9
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DJI Paladin
Administrator
Flight distance : 318 ft

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dji_dicle Posted at 7-9 21:06
Hello, thank you for your response. I tried to upload it dirrectly. However, website just lets me upload 1000mb size. Unfortunatelly, my pictures bigger than it. That is why, I added link. Can't you open the link?

We use matrice 300 rtk.

Thank you for your response. You may upload the image via Google Drive and send the link including your concern to via email at support@dji.com . Thank you for your understanding and support.
2023-7-12
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