Hello, first of all, my remote is broken and it does not change the remote, I lost the e-mail, how can I reset to factory settings?

Hi there. Thank you for reaching out and we're sorry for the trouble. Did you already tried to perform the troubleshooting steps that DJI Susan provided on this thread https://forum.dji.com/forum.php? ... 6orderby%3Ddateline . If you still receive, access, and read email using the said email address you may reset the password using the link that DJI Susan provided. Follow the next step if you still can't access the said email so we can help you further. Thank you for your understanding and support.

DJI Paladin Posted at 7-7 01:45
Hi there. Thank you for reaching out and we're sorry for the trouble. Did you already tried to perform the troubleshooting steps that DJI Susan provided on this thread https://forum.dji.com/forum.php?mod=viewthread&tid=293473&extra=page%3D1%26filter%3Dauthor%26orderby%3Ddateline%26orderby%3Ddateline . If you still receive, access, and read email using the said email address you may reset the password using the link that DJI Susan provided. Follow the next step if you still can't access the said email so we can help you further. Thank you for your understanding and support.

Erişimim yok e posta ya

djiuser_Ylvpc4GCLUwM Posted at 7-7 02:39
Erişimim yok e posta ya

Thank you for your response. You can send this situation and provide the product SN sticker photo/Order number/Case number that is registered by the account to us via email at support@dji.com for further assistance. Thank you for your understanding.

DJI Paladin Posted at 7-8 19:13
Thank you for your response. You can send this situation and provide the product SN sticker photo/Order number/Case number that is registered by the account to us via email at  for further assistance. Thank you for your understanding.

Drone sn si sonra eski kumanda sn si bide yeni kumanda sn var fotoğraf daki uyarı alıyorum e posta ya erişimim yok yani

djiuser_Ylvpc4GCLUwM Posted at 7-9 09:03
Drone sn si sonra eski kumanda sn si bide yeni kumanda sn var fotoğraf daki uyarı alıyorum e posta ya erişimim yok yani

We can only access the serial number if all the digits are provided. Please send the complete serial number of your unit to us via PM so we can check. Thank you for your understanding.

DJI Paladin Posted at 7-12 21:57
We can only access the serial number if all the digits are provided. Please send the complete serial number of your unit to us via PM so we can check. Thank you for your understanding.

1581F4XFD22390038YYW Please

djiuser_Ylvpc4GCLUwM Posted at 7-13 00:28
1581F4XFD22390038YYW Please

Thank you for your response. We will coordinate this with our relevant team for attention. Thank you.