DJI Pocket 2 inverted stripes on raw photos
540 6 2023-7-9
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Sergei S
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Hello community,

some, not all, of the photos I take with my DJI Pocket 2 in RAW format, have pink stripes.

As if groups of pixel  rows along the longer side of image are inverted and displaced with some other image region.
Here's a reduced screent shot of Adobe Camera Rawopening such a "broken" image:

pink stripes screen shot

pink stripes screen shot


Can it be an SD card that is getting faulty on wring the file?

It only started to happen recently, after 2+ years of using this camera and this SD card.


2023-7-9
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Montfrooij
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Did you try a different SD card?
2023-7-9
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DJI Paladin
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Hi there. We do apologize for the trouble that this has caused. Can you please try to back up all the files on your SD card and please reformat it and try to see if the issue persists? You may also try a different SD card (recommended one) to try for us to further isolate the issue. Please keep us posted. Thank you.
2023-7-9
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Sergei S
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Flight distance : 1322707 ft
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DJI Paladin Posted at 7-9 17:21
Hi there. We do apologize for the trouble that this has caused. Can you please try to back up all the files on your SD card and please reformat it and try to see if the issue persists? You may also try a different SD card (recommended one) to try for us to further isolate the issue. Please keep us posted. Thank you.

Update: opening the same file for a second time rendered no stripes, perfect image.

Which leads to a conclusion that the issue is not related to my DJI Pocket 2 camera.

It might be the card reader I put the SD card into, or the SD card itself. DJI Pocket 2 is perfectly fine.

For the record, SD card is the Samsung EVO Plus 128Gb. Card reader is a usb dongle DEXP RM-01.

I rest my case    Thanks for support!
2023-7-9
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DJI Paladin
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Sergei S Posted at 7-9 21:19
Update: opening the same file for a second time rendered no stripes, perfect image.

Which leads to a conclusion that the issue is not related to my DJI Pocket 2 camera.

Thank you for keeping us posted, Sergei. Please try a different SD card to further isolate the issue. Feel free to contact us if you have other inquiries. Have a nice day ahead.
2023-7-12
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Sergei S
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DJI Paladin Posted at 7-12 22:33
Thank you for keeping us posted, Sergei. Please try a different SD card to further isolate the issue. Feel free to contact us if you have other inquiries. Have a nice day ahead.

Thanks for the reply!

Issue is narrowed down to the faulty card reader. With another reader, same SD card same files have no errors.
2023-7-12
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DJI Paladin
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Sergei S Posted at 7-12 23:54
Thanks for the reply!

Issue is narrowed down to the faulty card reader. With another reader, same SD card same files have no errors.

Great! We're glad that you managed to isolate the issue. Thank you for your continued support. Take care always!
2023-7-14
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