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Mavic Pro Platinum lack of support for New Drones
3937 9 2023-7-12
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WaterMaster
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I came across a 'New' Mavic Pro Platinum and purchased it since DJI is supporting RID on the Mavic Pro Platinum but NOT my Mavic 2 drones. When the drone arrived I powered it up, 'Authorized' it so I could checkout the drone, every thing was good so I tried to purchase the DJI Care Refresh package but DJI no longer supports this drone. Two weeks after 'Authorizing' the drone I came across an Ebay seller with Mavic Care Refresh packages for sale BUT since I'd pass the 48hr window I had to submit a 'video' of the drone, I did but was again told the Mavic Pro Platinum is a dead item. Which is a shame, I finally have the drone that my DJI Goggles RE were designed to work with, not the Mavic 2 which I thought would be everything the Mavic Pro was but better...


My DJI admiration just took a hit, removed the Mavic Air 2S from my Amazon cart. DJI, your DJI Care Refresh policy sucks, this would have been the third I'd have purchased with no claims on the first two.


2023-7-12
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DJI Paladin
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Hi there. Thank you for reaching out and we're sorry for the trouble. We appreciate your support of our products, the DJI Care service for the DJI Mavic Pro Platinum that supports your device has been removed from the official website. Also, please be advised that there is no RID firmware provided for the DJI Mavic Pro Platinum and you need to purchase an external module separately. Sorry for the inconvenience caused. Thank you for your understanding and support.
2023-7-12
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DAFlys
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Mavic 2 Pro is getting RID support its in the DJI statement - https://forum.dji.com/forum.php? ... &extra=page%3D1
2023-7-12
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Burt37
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DAFlys Posted at 7-12 23:35
Mavic 2 Pro is getting RID support its in the DJI statement - https://forum.dji.com/forum.php?mod=viewthread&tid=293343&extra=page%3D1

I think the OP was after the DJI Care Refresh...
2023-7-13
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DAFlys
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Burt37 Posted at 7-13 00:29
I think the OP was after the DJI Care Refresh...

He said incorrectly - "since DJI is supporting RID on the Mavic Pro Platinum but NOT my Mavic 2 drones."
2023-7-13
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DAFlys
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Dirty Bird Posted at 7-13 14:37
The Mavic Pro/Mavic Pro Platinum are discontinued Legacy products.  While they are still perfectly functional drones (I own 2), they are neither RID-compatible, nor slated for RID-compliant firmware updates.  They can be made RID-capable via the addition of an add-on RID module from a third party.

The Mavic 2 (all models) is slated for a RID-capable firmware update, stated to be made available by December 2023.

I think the FAA confused matters by initialling listing it as support by RID and then DJI requested they rescind it from the list.    Probably a mistake by DJI when they filed the original paper work with the FAA.


https://dronexl.co/2023/07/13/fa ... mavic-pro-platinum/

2023-7-15
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djiuser_i9zEPZNQI2aR
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United States
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DJI Paladin Posted at 2023-7-12 19:01
Hi there. Thank you for reaching out and we're sorry for the trouble. We appreciate your support of our products, the DJI Care service for the DJI Mavic Pro Platinum that supports your device has been removed from the official website. Also, please be advised that there is no RID firmware provided for the DJI Mavic Pro Platinum and you need to purchase an external module separately. Sorry for the inconvenience caused. Thank you for your understanding and support.

1500 dollar drone now trash. DJI IAM DONE
3-22 16:09
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DJI Paladin
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djiuser_i9zEPZNQI2aR Posted at 3-22 16:09
1500 dollar drone now trash. DJI IAM DONE

Hi there. Thank you for reaching out and we're sorry if you are having issues with your unit. Can you please tell us what specific DJI drone you are using? Also, please tell us more details about the issue, if you can provide a short video or screenshots showing the issue that would be very helpful. We will do our best to isolate your issue remotely. We will wait for your response.
3-22 20:31
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fans25e65815
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I was using dji go 4 app to control my mavic pro but now it is throwing this error in attached photo. How to resolve? I tried reinstalling the app from apk but still getting this.. need help please!!
4-10 06:20
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DJI Paladin
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fans25e65815 Posted at 4-10 06:20
I was using dji go 4 app to control my mavic pro but now it is throwing this error in attached photo. How to resolve? I tried reinstalling the app from apk but still getting this.. need help please!!

Hi there. We do apologize for the trouble that this has caused. Can you attach the screenshot of the error message here so we can check it further? Please keep us posted. Thank you for your cooperation.
4-11 00:34
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