Gimbal stuck
476 3 2023-7-14
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fansd9763262
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Netherlands
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I crashed, DJI Mini 3 Pro landed upside down.
message on screen: "Gimbal Stuck".
Can someone help me to recover or reset the GIMBAL please.
2023-7-14
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi. We are sorry to know about this. If the device was involved in an accident, we recommend sending it to our facility for a full diagnostic. This will also help us secure the device's future flying performance, as it will be subjected to flight tests and quality assurance. Please reach out to our relevant team at https://www.dji.com/support for more assistance with the request to open a case and conduct an investigation into the accident mentioned. Thank you.
2023-7-14
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fansd9763262
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Netherlands
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Hi Diana, thanks for your reply.
Indeed the accident caused a broken part of the gimbal arm, holding the camera.
Accident caused hitting tree branches, fell approximately 3 meters and landed upside down.
I have made a repair ticket at the supplier where I purchased the drone.
Tomorrow I will visit the supplier, and hopefully they can resemble a new “camera kit” to my drone, or at least have it done by a certified repair dealer.
2023-7-14
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DJI Paladin
Administrator
Flight distance : 318 ft

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fansd9763262 Posted at 7-14 13:28
Hi Diana, thanks for your reply.
Indeed the accident caused a broken part of the gimbal arm, holding the camera.
Accident caused hitting tree branches, fell approximately 3 meters and landed upside down.

We appreciate your response. Feel free to contact us if you have other inquiries. Thank you for your valued support.
2023-7-14
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