https://drive.google.com/file/d/1k5_0BNGWeFtRwwItvPmASqOuoy0FHsly/view?usp=sharing
In this attached video, you notice that the application sees the camera, but it cannot connect to it
I tried all possible attempts but to no avail
My phone is S23ultra and I have DJI mimo app

In your second post, it looks like there's a place of plastic over the lens. If this is the case, try removing that and it should fix the problem.

Marty Markoe Posted at 7-16 06:45
In your second post, it looks like there's a place of plastic over the lens. If this is the case, try removing that and it should fix the problem.

That's not the lens. It's the rear of the gimbal head.  

Ahmed Lotfy Posted at 7-16 03:10
[view_image]

Have you updated to the latest version of the Mimo App?
Here is a link.  It includes a list of phones with which the App is tested to be compatible. Check if yours is on the list.

https://www.dji.com/uk/downloads/djiapp/dji-mimo

Hi there. Thank you for reaching out and we're sorry for the trouble. Please try to connect to the Wi-Fi network named DJIPocket-XXXXXX. If the handle doesn't connect automatically, view the Wi-Fi password on the touchscreen by tapping tap Settings, Accessories, and then Do-it-all handle to connect manually. For your reference, you may access the tutorial below. Please keep us posted. Thank you.

Marty Markoe Posted at 7-16 06:45
In your second post, it looks like there's a place of plastic over the lens. If this is the case, try removing that and it should fix the problem.

If you mean this plastic, it is only on one of the axes and does not affect the connection

DJI Paladin Posted at 7-16 18:21
Hi there. Thank you for reaching out and we're sorry for the trouble. Please try to connect to the Wi-Fi network named DJIPocket-XXXXXX. If the handle doesn't connect automatically, view the Wi-Fi password on the touchscreen by tapping tap Settings, Accessories, and then Do-it-all handle to connect manually. For your reference, you may access the tutorial below. Please keep us posted. Thank you.

https://www.youtube.com/watch?v=IuqHQkpYPe0

I can't find the camera's Wi-Fi network at all

Blériot53 Posted at 7-16 08:31
Have you updated to the latest version of the Mimo App?
Here is a link.  It includes a list of phones with which the App is tested to be compatible. Check if yours is on the list.

Yes, I`ve the last version of MIMO app

wifi connection manualy

https://drive.google.com/file/d/1mpLfwP4xNLayM8BAw6BbCO75szF3oNBE/view?usp=sharing

Ahmed Lotfy Posted at 7-17 04:20
Yes, I`ve the last version of MIMO app

OK. Hope you find a solution

I got to the problem
The problem was the Wi-Fi frequency
The frequency was automatic and correct to be 2.4hz

Ahmed Lotfy Posted at 7-17 05:13
I got to the problem
The problem was the Wi-Fi frequency
The frequency was automatic and correct to be 2.4hz

So your problem was solved? If so, great to hear that If you still have problems, I have a couple of threads that are related to connection and app problems regarding the Pocket 2. If needed, I can provide the links in this thread, too

I hope you can now fully enjoy your camera!

Ahmed Lotfy Posted at 7-17 04:12
[view_image]
I can't find the camera's Wi-Fi network at all

Thank you for your response, Ahmed. Can you please confirm if the issue was resolved after switching the Wi-Fi Frequency? Thank you.

DJI Paladin Posted at 7-19 22:31
Thank you for your response, Ahmed. Can you please confirm if the issue was resolved after switching the Wi-Fi Frequency? Thank you.

Indeed, the problem was solved after changing the Wi-Fi frequency

Ahmed Lotfy Posted at 7-20 00:00
Indeed, the problem was solved after changing the Wi-Fi frequency

Great! We're glad that you have managed to isolate the issue. Should you have other inquiries or concerns, please don't hesitate to reach us. Thank you for your valued support.