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Cracks around motor screws on arm
1610 13 2015-8-29
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ccash
lvl.1

United States
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Now Im still very well in warranty but its saying that will not cover frame.  Here is the thing I have never taken my motors off or had a crash.  Now if DJI over torqued the screws for the motor, will it be covered?                               Phantom crack.jpg
2015-8-29
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roy
Second Officer

United States
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I would send that photo to technical support and ask if they will replace the shell due to manufacture defect.
2015-8-29
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ccash
lvl.1

United States
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Are frame parts available to buy?  Not really too excited to send my Phantom off and have to wait three months.
2015-8-30
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Phantom Help
Captain
Flight distance : 228255 ft
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United States
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ccash, shell bodies are available. Here are a few places to get one:

Amazon: http://amzn.to/1LM1mZj
eBay: http://rover.ebay.com/rover/1/71 ... ;mtid=824&kw=lg





www.PhantomHelp.com
Find the latest must-haves, fixes, mods, how-tos, guides, and accessories for your Phantom.
Phantoms in stock and ready to ship worldwide! (see availability)
2015-8-30
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johnwarr
First Officer
Flight distance : 6467 ft
United Kingdom
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ccash, did you check the screws for tightness regularly ?  
2015-8-30
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ccash
lvl.1

United States
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Ouch why so much just for a plastic shell?   Never checked the screws because there is thread-locker in the screws in did not want to break the thread-lock up.  I would just make sure the motors were down and had no play,  That is how I found the cracks.
2015-9-1
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fwickeha
lvl.4
Flight distance : 173455 ft

United States
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ccash@bright.ne Posted at 2015-9-1 08:19
Ouch why so much just for a plastic shell?   Never checked the screws because there is thread-locker ...

What Phantom do you have?  You have posted in the Phantom 2 forum but the links given to you above are for a Phantom 3 shell.
Here's an Amazon link for a Phantom 2 replacement shell:  http://www.amazon.com/gp/product ... smid=A2YGVOB7APVMLY

I  sent mine to DJI for warranty replacement on July 10 and just heard from them that they are sending me a replacement Phantom 2 Vision+ under warranty because of similar cracks near the motor mounts.  It has been a long wait, but I did not want to open the case and void my remaining warranty.
2015-9-1
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ccash
lvl.1

United States
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fwickeha@hotmai Posted at 2015-9-1 13:25
What Phantom do you have?  You have posted in the Phantom 2 forum but the links given to you above ...

Yes its a Phantom 2.
2015-9-2
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ccash
lvl.1

United States
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fwickeha@hotmai Posted at 2015-9-1 13:25
What Phantom do you have?  You have posted in the Phantom 2 forum but the links given to you above ...

Wow that is a long wait, guess I'm in the same boat.  Thank for the reply.
2015-9-2
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Jackvg
lvl.2

Netherlands
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I had the same problem with my phantom. It got cracks in the body without even flying. Just within 3 weeks after purchase. Dji never responded to me or my dealer, so my dealer fixt it at his own costs. So i hope you bought it at a place with good service.
2015-9-3
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fwickeha
lvl.4
Flight distance : 173455 ft

United States
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ccash@bright.ne Posted at 2015-9-2 09:51
Wow that is a long wait, guess I'm in the same boat.  Thank for the reply.

Latest update:  DJI informed me that they were replacing my Phantom "as a courtesy" and gave me a FedEx tracking number on 9/1.  FedEx still hasn't picked it up and DJI tells me they don't know where it is, as does FedEx.
I suspect that the fedex label ordered by DJI is still laying around somewhere at DJI's facility in the "strip" in zip  90502.  Even the Sherriff and LA PD doesn't want to go there looking for who might have stolen it.
3DRobotics is looking better all the time.
2015-9-10
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ccash
lvl.1

United States
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I have a approved dealer that is authorized to do repair work and they are 75 miles from my house.  DJI said I can use that and not void my warranty, but they will not pay for the repairs.   Makes no sense
2015-9-10
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ccash
lvl.1

United States
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Good news been a long wait but my Phantom is back home repaired under warranty.  
2015-10-1
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Movin on
lvl.4
Flight distance : 173455 ft

United States
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Congratulations!  Did your dealer take care of it for you? or did you send it in to DJI's facility in CA?
2015-10-1
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