I recently purchased a mavic 2 enteprise advanced, actually two of them off of ebay. They are on their way here currently, but they were advertised as "account locked", is this a possability? I was unaware of the mavic 2 series drones allowing ANY form of account locking, and when I purchased them I did so on the assumption the seller mis-labled it and had done something wrong with the drones. They WERE lost in shipping and were from a shipping collection company, so the original buyer already claimed the drones as lost apparently, but I was under the impression that only the newer drones even had the capacity to be locked, and that these should still in theory be 100% usable

Any advice or insight? I've been messaging the seller for more information but they really don't know/have any.

I paid quite a bit for these drones, although likely will break even selling them for parts, just may take 1000 years and I really wanted a thermal drone for my job as a security specialist. Currently we don't have any thermal imaging and our cameras are in poor locations so the drone would be amazing.

Any insight would be great. Thank you.

If it's advertised as lock to account and you still buy it. You buy it at your own risk. Dji will always recommend buying from an dji authorized seller. I believe the seller meant lock account as its bind to another user. You can still fly it, but you can not unlock geo zone because you won't be able to sign into the original account. Also if the original owner file it as stolen, you will be fk lol. Your choice. Is it really worth saving a few bucks buying a lock drone instead of spending a few more bucks and no go through the headache. Only you can answer that, it's your money.

djiuser_zKR5HFX3a2EC Posted at 7-25 16:53
If it's advertised as lock to account and you still buy it. You buy it at your own risk. Dji will always recommend buying from an dji authorized seller. I believe the seller meant lock account as its bind to another user. You can still fly it, but you can not unlock geo zone because you won't be able to sign into the original account. Also if the original owner file it as stolen, you will be fk lol. Your choice. Is it really worth saving a few bucks buying a lock drone instead of spending a few more bucks and no go through the headache. Only you can answer that, it's your money.

See thats what I was assuming, but the mavic 2 seires drones can NOT be bound, as far as Im aware, it isnt an option. So i'm not 100% sure what they meant.

The price different is enough to where Im going to take the risk as im paying a fair price for the drone, even for parts. the mavic 2 enterprise advanced camera+gimbal is worth like 1750 on its own, likely 1500 if I sell it cheaper, which after fees is about what im paying, so HOPEFULLY I either break even or get a working ( or 2) drones

Odd they would sell them as locked if they weren't.

Perhaps drones that were stolen or lost prior to being sold by a retailer, which have been reported to DJI as stolen or lost in transit from a retailer etc., and for which DJI are preventing activation?

Technically, drones that use the Dji Go4 app cannot be locked unless a claim was made via Dji Care for lost, damaged or flyaway claim then Dji can lock the drone on their servers when it connects to an app that has internet connection. You could possibly still fly the drone but will need to try with your phone in flight mode and no internet at all, this will cause the drone to not connect to Dji servers via the GO4 app and make it usable BUT this is only my theory.

Hi djiuser_R2E4mZMfdqKW, thank you for reaching out. You could provide the device serial number for us to confirm. If it is not convenient to post here, you could PM us. Thanks.

DJI Thor Posted at 7-26 02:56
Hi djiuser_R2E4mZMfdqKW, thank you for reaching out. You could provide the device serial number for us to confirm. If it is not convenient to post here, you could PM us. Thanks.

This is the serial number for one of the two is 4GCCJ3QR0A03QD

djiuser_R2E4mZMfdqKW Posted at 7-26 08:10
This is the serial number for one of the two is 4GCCJ3QR0A03QD

Well noted, thanks for the information provided. I just sent you PM, please take a look. Thanks.

Hola qué tal, disculpa la pregunta, hay forma de desbloquear el drone, tengo un caso similar, lo compré a un minorista y no es posible vincular el control con el drone, me sale el mismo anuncio de la imagen que subió el amigo más arriba.
Atento a tu respuesta. Gracias

So I want to buy a mini 3 that is locked. Would DJI helps me to unlock it

fares mattrwd Posted at 1-5 20:44
So I want to buy a mini 3 that is locked. Would DJI helps me to unlock it

Hello there. Do you have the serial number of the drone? Can we have it please, for further checking? Thank you.

Hi, I bought few mini 3 pro and one mini 2 on ebay which were damaged by previous owners trying to repair them even they were in warranty. After repairing of these drones I have found out that they are still locked on previous owners. Can you help me with that? I would be happy if I could use them and not just throw them to rubbish.
SN's are:
Mini 3 Pro1: 1581F4XFC226K0077QTL (working drone)
Mini 3 Pro2: 1581F4XFC225U006625Z (previous owner tried to repair it, some passive parts torn from board (capacitors and u.Fl) on board, few cables damaged)
If you will be able to help me I will also provide you SN of that mini 2.
Thank you for your answer in advance.

I have a Mini 3 Pro Ser#1581F4XFC229G007KDV that I purchased off of Ebay and it turns out to be account locked. Is this something that can be reset or do I need to try and return this?
Thanks in advance.

Scwidy Posted at 3-4 12:53
I have a Mini 3 Pro Ser#1581F4XFC229G007KDV that I purchased off of Ebay and it turns out to be account locked. Is this something that can be reset or do I need to try and return this?
Thanks in advance.

Can’t be undone forcibly, you have to have the original owner do it.

So I’d just return

Scwidy Posted at 3-4 12:53
I have a Mini 3 Pro Ser#1581F4XFC229G007KDV that I purchased off of Ebay and it turns out to be account locked. Is this something that can be reset or do I need to try and return this?
Thanks in advance.

Hello there. Upon checking the serial number, there is no corresponding device information found with it. Please check whether the serial number is correct. Also, we suggest contacting the previous customer to unbind from their end by logging in to the DJI Fly app with their bound account for you to bind it to yours. Have a nice day.

it means that the drone are bonded to a accout can still fly but it link to some uleses accout and if they want to lock it they can

MartinSMG Posted at 2-10 04:22
Hi, I bought few mini 3 pro and one mini 2 on ebay which were damaged by previous owners trying to repair them even they were in warranty. After repairing of these drones I have found out that they are still locked on previous owners. Can you help me with that? I would be happy if I could use them and not just throw them to rubbish.
SN's are:
Mini 3 Pro1: 1581F4XFC226K0077QTL (working drone)

Hi there. Thank you for reaching out. If you purchased the drone by private transactions/second-hand platform. You need to contact the seller and ask them to log in to the DJI Fly app and unbind the account. After the account has been successfully unbound, you can then log in using your account. Therefore, please provide us with proof of purchase so we can verify the source. You can contact support@dji.com to send the requirements. For the non-working self-repaired aircraft, we highly suggest sending it back to DJI for further diagnosis. You can submit a repair request here (https://www.dji.com/global/support). Please keep us posted if you have further concerns, Have a great day ahead.

hola compre un drone por market facebook pero me sale que esta vinculado a otra cuenta u no puede volar que puedo aser

djiuser_Q3VXNGHgYZYF Posted at 8-14 10:17
hola compre un drone por market facebook pero me sale que esta vinculado a otra cuenta u no puede volar que puedo aser

Hi there,
thank you for reaching out.

If you purchased the drone by private transactions/second-hand platform. You need to contact the seller and ask them to log in to the DJI Fly app and unbind the account. After the account has been successfully unbound, you can then log in using your own account. Therefore, please provide us with proof of purchase so we can verify the source.

Thank you for your understanding.

Добрый день.Купил мавик 3е. Оказался на чужом аккаунте связи с продавцом нет Спасибо

Dima Chertko Posted at 8-23 00:47
Добрый день.Купил мавик 3е. Оказался на чужом аккаунте связи с продавцом нет.1581F5FHC243F00D211V Спасибо

Hi there,
thank you for reaching out.

May we confirm the purchase channel of the drone?

Should you have any other questions, kindly message us here for assistance. Thank you.

DJI Diana Posted at 8-23 00:51
Hi there,
thank you for reaching out.

Я его брал из рук в руки б/у.Полетал немного,обновил прошивку и он запругаля.после обновления.С продавцом у меня связи нет.я в этом деле новичок я не знал тогда про аккаунты.Такая у меня проблема

Hello. I'm looking to experience drones. I bought a DJI Air 3 product on ebay. And I didn't notice it was logged in with an old buyer's account. I am looking forward to meeting the former owner of the drone. I only have a little information as follows: brandon.ew*****@gmail.com.

I'm also stuck in a situation where another user's account forgot to log out when selling the device to me. Currently I can't contact them, I'm worried about the risks of using the device. My seri number is in the image below.
I hope DJI can help me feel secure in using its products for a long time