I bought from Amazon in 2020.

If I record using the Osmo Action, Very hot heat will occur within 10 minutes, and a noise like a cooler running will occur.

When I disassembled the inside, there is not the cooler.

How do I fix it?

Hello there. Sorry for the inconvenience. It is inevitable that the camera emits heat when dealing with such a large amount of data in a short time. So it is normal that the device emits heat. However, the Osmo Action pays special attention to this problem. The internal heat dissipation area, such as the heat sink and the lens cover removes heat from the device to ensure the normal operation of the camera, and it is repeatedly tested that the temperature is within a reasonable range. Have a great day ahead.

recording environment : 1080p/24fps, rocksteady
room temperature : 32°C

If you watch around 40 seconds into the video, noise starts to occur.
I think the 1080p/24fps environment is not setting where camera emit heat
How do i fix it by myself?
In Korea, Osmo Action is not supported.
I'm so sad.

Fizz_Trickster Posted at 8-3 05:46
https://www.youtube.com/watch?v=Us8UzjJ_W18
recording environment : 1080p/24fps, rocksteady
room temperature : 32°C

Hi, Fizz_Trickster. Thank you for the video. I will get this referred to our relevant team. I will get back to you soon once I get an answer. Thank you.

Fizz_Trickster Posted at 8-3 05:46
https://www.youtube.com/watch?v=Us8UzjJ_W18
recording environment : 1080p/24fps, rocksteady
room temperature : 32°C

Hi. Thank you for patiently waiting. After checking the video, we suggest sending your unit to DJI's authorized service center for diagnosis. You can use this link to check the authorized service center near you: https://www.dji.com/service/repair/centers. Have a great day ahead.

Thank you for your concern about this issue.

I have been living in South Korea.

Unfortunately, Osmo Action is not supproted in Korean authorized service center.


I really want to send my unit to DJI's authorized service center for diagnosis.

Sending it to nearby country (e.g. Japan or China) is too expensive.

Please, let me know how to do.

I'm waiting for a reply and I'm sad that there is no reply.
Please, Let me know how to do?

Fizz_Trickster Posted at 8-12 07:44
I'm waiting for a reply and I'm sad that there is no reply.
Please, Let me know how to do?

Hi there, Fizz_Trickster. Sorry for the late response. You may contact our support team at https://www.dji.com/support to see the possible option for you to send the unit to us for proper diagnostics. Thank you and have a good one.