Hello Everyone,


I want to ask why my video no smooth?
Device = DJI Air 2S
Memory Card = Sandisk Extreme PRO 512GB

What device are you playing the video on? If you are playing 4k or higher resolution video on a lower end device, it won't play very well.

blue_canyon21 Posted at 8-3 08:24
What device are you playing the video on? If you are playing 4k or higher resolution video on a lower end device, it won't play very well.

device i use for playing video macbook pro M1Pro, does memory card metter? because i buy memory at online store and not official store

I suggest to take a video using the internal storage of your Air 2s. Then to move it to your MacBook using a USB-C cable. If it plays well, the issue is in the card. The overall test can be done in few minutes.

Hi there. Thank you for reaching out. Can you please upload the original (unedited) video via Goggle Drive and then send the link here so we can check it further? Please keep us posted. Thank you.

DJI Paladin Posted at 8-3 19:00
Hi there. Thank you for reaching out. Can you please upload the original (unedited) video via Goggle Drive and then send the link here so we can check it further? Please keep us posted. Thank you.

https://www.veed.io/view/8f0a6eb8-30ff-4b06-bf3f-43f119516e91?sharingWidget=true&panel=share

FabioV Posted at 8-3 10:50
I suggest to take a video using the internal storage of your Air 2s. Then to move it to your MacBook using a USB-C cable. If it plays well, the issue is in the card. The overall test can be done in few minutes.

thank you, i take video using internal storage smooth

Woody97 Posted at 8-3 21:58
https://www.veed.io/view/8f0a6eb8-30ff-4b06-bf3f-43f119516e91?sharingWidget=true&panel=share

Thank you for the information provided. Can you please confirm if this happens on all of your footage? Could you please try to back up the files on the SD card and please reformat it then have a test flight to check if the issue persists? If you can use a different SD card, that would be very helpful so we can further isolate the issue. Please keep us posted. Thank you.