I sent my Mini 3 for Repairs to the Netherlands. After almost 3 weeks in customs finally arrived to the destination. It seems some customs fees need to be paid in order to be delivered To the RMA DJI departmenr because was sent from the UK. I did everything DJI asked me to do Including: attaching the Invoice the invoce they sent and writing all over the box "DEFECT UNIT - NO COMMERCIAL VALUE"
when I contacted DJI RMA about this they are playing the Idiots like they don't have a clue what is going on. What now? Is this company really that careless and incompetent?
Hello there! We apologize for the trouble; this is exactly the opposite of what we want our customers to experience. Please allow us to follow up with the relevant team handling the repair service. Could you provide us with the case number? Thank you for your patience.
lvl.2
Administrator
