Hi Forum

What is the max supported resolution for imported clips in the lightcut app?
I am asking because I tried to import a 4k 30 fps clip and the app didn't allow it.

Hope you can help
Suni

Hello, there. Sorry for the inconvenience. Currently, there are no requirements for resolution and frame rate, which depend on the support of your device.
However, there are requirements for the frame rate and format of the exported videos.

A: Android: MP4 format: 30 fps;
iOS: MOV format: 30 fps.

Hello, i have problem with lightcut (android) 4k export, made 4k video with osmo action 3 and after oneone tap edit have only options to export in 720p or 1080p not in 4k any idea please how to export from lightcut in 4k?
thank you  

DJI Wanda Posted at 8-4 06:18
Hello, there. Sorry for the inconvenience. Currently, there are no requirements for resolution and frame rate, which depend on the support of your device.
However, there are requirements for the frame rate and format of the exported videos.

I have the same problem with my iPad 12.9 inch. How to resolve it? Thank you.

DJI Wanda Posted at 8-4 06:18
Hello, there. Sorry for the inconvenience. Currently, there are no requirements for resolution and frame rate, which depend on the support of your device.
However, there are requirements for the frame rate and format of the exported videos.

I have the same problem with my iPad Pro 12.9 inch. How to resolve it? Thank you.

jbrevan Posted at 8-24 05:31
Hello, i have problem with lightcut (android) 4k export, made 4k video with osmo action 3 and after oneone tap edit have only options to export in 720p or 1080p not in 4k any idea please how to export from lightcut in 4k?
thank you

I have the same problem with my iPad 12.9 inch but everything is okay with iPhone 13 Max Pro.

stasvr67 Posted at 9-30 10:36
I have the same problem with my iPad 12.9 inch but everything is okay with iPhone 13 Max Pro.

Hello, there. Sorry for the late response. As we have explained above, currently, there are no requirements for the resolution and frame rate of imported videos for the DJI Light Cut APP, which depends on the support of your device.

DJI Wanda Posted at 10-2 04:41
Hello, there. Sorry for the late response. As we have explained above, currently, there are no requirements for the resolution and frame rate of imported videos for the DJI Light Cut APP, which depends on the support of your device.

Hi.
The question was about the export of the video after editing, not import to the app. I have imported video clips to LightCut with 4K resolution and a frame rate of 30 fps, but I can not export edited video from the application with a resolution higher than 1080P. How do we resolve this issue to export with 4K? Thank you.
My iPad is new, upgraded with the latest software and supports 4K video.

stasvr67 Posted at 10-3 08:10
Hi.
The question was about the export of the video after editing, not import to the app. I have imported video clips to LightCut with 4K resolution and a frame rate of 30 fps, but I can not export edited video from the application with a resolution higher than 1080P. How do we resolve this issue to export with 4K? Thank you.
My iPad is new, upgraded with the latest software and supports 4K video.

What error message do you see when you choose the resolution of the exported video higher than 1080P?
Would you please record a video for us about that?

DJI Wanda Posted at 10-4 06:51
What error message do you see when you choose the resolution of the exported video higher than 1080P?
Would you please record a video for us about that?

No error message, just I can not export video clip with higher resolution than 1080p despite imported video was in 4K. Unfortunately I can not upload video because your page doesn’t support such option, just still picture. Even still picture need to resize because it is not possible to upload picture bigger than 1Mb.

Video can not be uploaded.

I have the same issue, do we have any update ?

stasvr Posted at 10-4 07:37
No error message, just I can not export video clip with higher resolution than 1080p despite imported video was in 4K. Unfortunately I can not upload video because your page doesn’t support such option, just still picture. Even still picture need to resize because it is not possible to upload picture bigger than 1Mb.
[view_image]
[view_image]

Thank you for your reply.
Would you please feedback this issue to our LightCut team?
1. Tap “Settings” in the top right-hand corner and find “Contact us”.
2. Send an email to lightcutapp@gmail.com.

Please export the APP Logs of the Lightcut app for them to verify the issue further.
You can find the LOGS file in iTunes-LightCut

DJI Wanda Posted at 10-7 02:03
Thank you for your reply.
Would you please feedback this issue to our LightCut team?
1. Tap “Settings” in the top right-hand corner and find “Contact us”.

I have already sent emails several times to the team at the provided address but no response from them.

stasvr67 Posted at 10-7 09:43
I have already sent emails several times to the team at the provided address but no response from them.

Would you please tell us your email address in PM? I will let them check.

DJI Wanda Posted at 10-8 04:11
Would you please tell us your email address in PM? I will let them check.

stasvr67@gmail.com

stasvr67 Posted at 10-9 07:57

Thank you.

I have the same issue. I haven't been able to create and export 4k videos from the ipad version of the app. The iPhone and android version work fine. I have sent multiple emails no response and I left 2 negative reviews on the appstore which were taken down by apple. Seems apple only allows good reviews.

DJI Wanda Posted at 10-10 05:55
Thank you.

Hi. No reply, no update and no solution for an issue till now. What is going wrong? Thank you.

fans2ca4ee32 Posted at 10-24 10:35
Hi. No reply, no update and no solution for an issue till now. What is going wrong? Thank you.

Sorry for the late response. I checked with our teams. Currently, The iPad version of the DJI Lightcut App supports exporting the maximum resolution of 1080p videos.  If you need to export 4k videos, we recommend you use the iPhone version. We have forwarded the issue to our related teams. They will evaluate the request.

Thank you for the reply. Though this is not good enough.  I bought the Ipad primarily to edit videos. The app used to export 4k videos from the ipad until recently. This it obviously a regression bug that could easily be fixed it you cared enough.

I believe this has to dovwith the ipadOS17 upgrade. I pads with Os 16 have the 4k export ability with lightcut. Its the versions 17 and above that have this issue. Mine was working fine until I upgraded to OS 17

Still 1080p in the latest version lightcut ipad 4.75.5

I’ve reported the same issue 2x and no fix for a month and a half now.  I was able to export in 4K until the late September 23 update.   Since that update I’m unable to export in 4K.  This app has potential but the dev team is not testing the iPad Pro which makes no sense!   Pls fix or revert it to the previous app.   It worked fine under the IOS 17 beta, so this issue is not IOS17 related!!!

Still 1080p in the latest version lightcut ipad 4.75.5

Update today 23/11/23. Finally able to export 4k video on my ipad M1 pro 3rd gen and on  my ipad mini 6th gen. Still 2.7k on iPhone 7 p but 4k on every android device( Samsung s20 and tab s8) and iPhone 11. App is great and free

I have the same problem with my IPhone 15 pro max. I can’t export video in 4k. I filmed in 4k but when I export I have only 1080 resolution, why?

Pedro_Laires Posted at 11-27 16:44
I have the same problem with my IPhone 15 pro max. I can’t export video in 4k. I filmed in 4k but when I export I have only 1080 resolution, why?

Hi there. Thank you for reaching out. Could you please upload a screen recording showing the issue on your iPhone 15 Pro Max? You may upload the video via Google Drive or Youtube then send the link here. We appreciate your cooperation.

fansdeeff0d8 Posted at 10-25 22:13
I believe this has to dovwith the ipadOS17 upgrade. I pads with Os 16 have the 4k export ability with lightcut. Its the versions 17 and above that have this issue. Mine was working fine until I upgraded to OS 17

Yes, it is correct. My son has bit older model of iPad and 4K option is available there.

Hi. I have checked app right now. Problem is solved and 4K is available.
Thank you.

Is anyone else having an issue with LightCut not importing video after the last firmware update

please tell me if I can somehow save the video at 25 FPS? I have only seen 30 but my original video is 25

djiuser_P7oldDu0f74U Posted at 3-15 17:49
please tell me if I can somehow save the video at 25 FPS? I have only seen 30 but my original video is 25

Hi there. Thank you for reaching out. When using the Lightcut app, we can only export video with a frame rate of 30FPS and a format of Mp4 (for Android) and MOV (for iOS). We will consider this as a suggestion and will forward it to the relevant team for attention. We appreciate your understanding.

I can’t even export any video regardless of resolution or frames, tells my I have no space to export and to retry, I have 58gb of free space. Anyone had this issue? I’m using iPhone 14 Pro Max

Josh Rattray Posted at 4-7 04:27
I can’t even export any video regardless of resolution or frames, tells my I have no space to export and to retry, I have 58gb of free space. Anyone had this issue? I’m using iPhone 14 Pro Max

Hi there. We do apologize for the trouble that this has caused. Can you please upload a screen recording showing the issue via Google drive and then send the link here so we can investigate the issue further? we will wait for your response.

DJI Paladin Posted at 4-7 20:39
Hi there. We do apologize for the trouble that this has caused. Can you please upload a screen recording showing the issue via Google drive and then send the link here so we can investigate the issue further? we will wait for your response.

Josh Rattray Posted at 4-8 11:47

Hello, Josh. Please upload the file via Google Drive then send the link to us. Please keep us posted. Thank you.

same problem with osmo action 4, my realme gt master edition does not allow me to export in 4k, when i had the insta360 one rs on the other hand, through the proprietary app i had no problem exporting videos in 4k

NICOLAI_OA4 Posted at 7-15 23:48
same problem with osmo action 4, my realme gt master edition does not allow me to export in 4k, when i had the insta360 one rs on the other hand, through the proprietary app i had no problem exporting videos in 4k

Hi there,
thank you for reaching out.

We apologize for the inconvenience. We appreciate if you could please feedback this issue to our LightCut team. Kindly follow the steps below:

1. Tap “Settings” in the top right-hand corner and find “Contact us”.
2. Send an email to lightcutapp@gmail.com.

Should you have any other questions, kindly message us for assistance. Thank you.