Installed the app twice and each time after powering off the SC and powering back on the DJI app is gone.  Any suggestions/help.  Thank you in advance.

Hi, russellg. Thank you for reaching out. Can you please confirm if the issue happens on DJI RC remote like the one on the image below?  We will wait for your reply. Thank you.

DJI Gamora Posted at 8-4 20:32
Hi, russellg. Thank you for reaching out. Can you please confirm if the issue happens on DJI RC remote like the one on the image below?  We will wait for your reply. Thank you.
[view_image]

It is with the RC Pro Controller that came with the Mavic 3.  I have not been able to fly the drone because of this problem.  It is brand new.

russellg Posted at 8-5 04:21
It is with the RC Pro Controller that came with the Mavic 3.  I have not been able to fly the drone because of this problem.  It is brand new.

Hi, russellg. Thank you for confirming. Please try the steps below:

1. First, please verify if the RC Pro has the latest firmware: v03.02.04.00. If not, please update it.
2. Download the installation package (APKfile) through the computer and directly connect the RC Pro to the computer through a type-C cable or use the SD card method and transfer it to the RC Pro, and find the corresponding installation package file for installation. Download link: (https://www.dji.com/downloads/djiapp/dji-fly).

1) Download the APK file (for Android) from the official DJI website, and the download location is as follows:

Note: Current version of the app is V 1.10.6.
2) Move the file to the root directory of the SD card; or connect the RC Pro to the computer via a type-C cable and move it to the built-in storage of the RC Pro.

(This picture shows the method of directly connecting RC Pro to the computer to transfer files)
3) Enter the corresponding path through the RC Pro file manager (named ""Files"" on RC Pro), find the APK file, and click the file to install.

This picture shows the path location installed to the internal storage of RC Pro. If you use an SD card, please first select the path as SD card in the file manager, and then find the corresponding APK file:

4) Click the file to install/upgrade (the update in this way will cover the original App version and the original data will not be lost)


Please keep us posted.