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Payment via Bank Transfer
1501 4 2023-8-9
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RFSDW
lvl.1
Flight distance : 10600 ft
Belgium
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Hi

I've paid the replacement cost of my DJI mini 3 pro of €255 via a Bank Transfer and put my case number in the transaction statement. How long does it take for the payment to be received and how do I know it is received? Will I get a confirmation email? After that, how long will it take for the drone to be shipped to me? The reason for asking is because I got a big project coming in 2 weeks that really requires my drone.

Thanks in advance.
2023-8-9
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi there! Thank you for reaching out. The payment confirmation via bank transfer is within 24-48 business hours after DJI receives the payment from customer's issuing bank. The repair process may take 5-7 business days, excluding shipping. Thank you for your patience.
2023-8-9
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DanaFoxs
lvl.1
Ukraine
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I have never regretted that in such cases I started using oropay.com international payment gateway Oropay, there were no problems with it. I really like that everything is simple and safe. And the most important thing is that everyone can understand this service, everything is thought out there. You should keep this option in mind.
2024-6-10
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Lovomina
lvl.1
Norway
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Looks like many people are struggling with the same issue. I had a similar problem, and what helped me was checking different firmware versions to find the most stable one.
2-11 23:00
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Lovomina
lvl.1
Switzerland
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Lovomina Posted at 2-11 23:00
Looks like many people are struggling with the same issue. I had a similar problem, and what helped me was checking different firmware versions to find the most stable one.

Also, forums like https://ownersclubfx.com have been great for troubleshooting since a lot of users share their real-world fixes. Sometimes even rolling back to a previous update can solve weird glitches that appear after firmware updates.
2-16 23:56
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