Problem adding drone to account. Constantly needs updating.
800 2 2023-8-13
Uploading and Loding Picture ...(0/1)
o(^-^)o
lukas2921
New

Poland
Offline

I have a problem with the Mavic Air 2 Drone
I removed the drone from my account because I wanted to sell it.
The new buyer has created an account and when trying to connect (adding the drone to the account), information pops up that the drone has outdated software. The software is current 01.01.1300 - there is no newer download. I also did a refresh of this firmware and nothing. Constant message when trying to add a drone as above that the drone's software is not up to date. What can I do? Is it necessary to add a drone to the account? I also deleted Cashe memory in the DJI FLY app.

Tried everything on different devices (ios, android). Please help.

2023-8-13
Use props
DJI Diana
Administrator
Flight distance : 2408 ft

Online

Hello there! Thank you for reaching out. We apologize for any trouble this has caused. Could you please update the firmware of the aircraft and try uninstalling and re-installing the DJI Fly app? If the issue remains, could you please send us a screenshot of the device management page? We await your feedback. Thank you!

2023-8-14
Use props
DAFlys
Captain
Flight distance : 312090263 ft
  • >>>
United Kingdom
Offline

Did you check for flysafe updates?
2023-8-27
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules